Ventra Health · 4 days ago
Director, Client Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expVentra Health is a leading business solutions provider for facility-based physicians, focused on Revenue Cycle Management. The Director, Client Success is responsible for overseeing client relationships and ensuring operational departments meet client expectations while mentoring the Client Success team.
AdviceBillingHealth CareService Industry
Responsibilities
Monitor client performance and ensure Client Success standards are met
Utilize KPI tools and other analytics to manage and provide reporting and visibility on the performance and health of all internal and external clients
Mentor assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities arise
Establish and ensure client face-to-face meetings occur with CRM at a regular frequency
Analyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement solutions; ensure client concerns are escalated and resolved in a timely manner
Assist implementation team and Manager, Client Success on new client/expansions implementations
Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable
Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
Performs special projects and other duties as assigned
Qualification
Required
High School Diploma or GED
At least five years (5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skill
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software
Preferred
Bachelor's Degree in business, healthcare management, or related field preferred
Benefits
Ventra performance-based incentive plan
Referral Bonus
Company
Ventra Health
“Ventra Health is a revenue cycle management organization serving hospital-based provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Giovanni
CTO/SVP of Technology
Erica Franko
Chief Operating Officer
Recent News
2025-04-15
Company data provided by crunchbase