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WMCU · 4 days ago

Card Services Representative

Grand Rapids,MI,US

Full-time

Onsite

New Grad, Entry Level

WMCU is a not-for-profit financial cooperative serving members in West Michigan. They are seeking a Card Services Representative responsible for processing debit and credit card disputes and maintaining card-related operations at the Credit Union.

FinanceFinancial ServicesNon Profit

Responsibilities

Process member-initiated disputes/fraud transactions within regulated guidelines and timetables including compliance with internal policies

Track, process and maintain status of member dispute/fraud cases and chargebacks through end of lifecycle with third-party card processor ensuring proper logging and documentation

Ensure provisional credits given to members match general ledger postings and are timely charge-offed if uncollectible

Responsible for Fraud and Compromised Account Management System (CAMS) alerts daily follow-up and ensuring that compromised cards are closed appropriately for members

Retain thorough knowledge of debit, credit and PIN operating procedures, be up to date with applicable regulations including Regulation E and Regulation Z

Assists both internal and external members regarding accurate card information as needed regarding their card accounts and act as liaison between Credit Union and Credit Card Vendor for more complex items

Work with member complaints regarding incorrect posting, billing discrepancies, etc

Monitor WMCU plastic program(s) and work with plastic card vendors on any problems, updates, changes, testing and/or modifications

Maintain instant issue card area including password administration, member card production, ensuring proper card inventory, and making sure machines are in good working order

Timely follow-up on credit union “returned” plastic cards

Review third-party vendor reports for exception processing, card expiration and account updates

Perform various assigned duties for Accounting Manager