U.S. Bank · 21 hours ago
Security Control Center Analyst - Swing Shift
St Paul, MN
Full-time
Onsite
Entry Level
$24.18/hr - $32.21/hr
1+ years expU.S. Bank is on a journey to help customers and businesses make smarter financial decisions. The Security Control Center Analyst is responsible for monitoring the bank's systems, coordinating responses to alarms, and ensuring the safety of customers and assets.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Alarm monitoring and equipment maintenance. Monitor and respond appropriately to alarm signals to include fire, life safety, intrusion, and asset protection, and provide direction as necessary coming from Pacom and Genetec systems. Then effectively documenting and communicating those interactions to the appropriate parties
Coordinate response with relevant internal or external agency to provide ongoing protection of U.S. Bancorp customers, personnel and assets. Process communications from internal personnel, law enforcement agencies and U.S. Bancorp employees, customers and vendors. Assistance with and document alarm testing of U.S. Bank alarms as needed
Assist alarm system users and technicians in the field in the use and testing of these systems and identify potential service or training issues and escalate to the appropriate person for resolution. Interact closely with all Corporate Real Estate divisions, i.e.: Senior Management, Investigations, Guard Services, Facilities, and Engineering. Serve as intermediary to channel communications between internal business lines and Corporate Security and Real Estate staff
Place security service calls for all U.S. Bancorp facilities. The Analyst dispatches the appropriate vendor for the problem and interacts with them as needed to help identify the issue
Incident response. Utilize tools provided, such as the Enterprise Notification System to alert employees of incidents that could impact safety or business operations. Escalating any situation per appropriate criteria in a timely manner to ensure employee life-safety and to come to a resolution of any emergency issues. After the resolution Providing written documentation, using good grammatical form and appropriate style, to express ideas in a thorough and concise manner
Operate a variety of computer systems and be familiar with various software packages such as Microsoft Office, Windows NT and other proprietary software packages
Adapt to changes or problems that may be encountered while performing routine daily activities. Using critical problem-solving skills while using resources to come to educated conclusions
Other miscellaneous tasks that may be assigned to help the overall organization protect any person, property or asset
Qualification
Required
High school diploma or equivalent
Typically, less than one year of applicable experience
Detail-oriented
Adaptable to changing circumstances
Ability to manage multiple tasks at one time
Excellent verbal communication skills
Ability to achieve and maintain control of stressful situations
Good customer service abilities
Good written and interpersonal communication skills
Basic knowledge of computers
Basic typing skills
Ability to work both independently and as a team
Preferred
Security/law enforcement and/or military
Central alarm monitoring/dispatch center experience
Previous banking and/or property management operations
Call center and/or customer service experience
Basic understanding of applicable laws, regulations, financial services, and regulatory trends
Well-developed analytical skills
Ability to research and manage multiple projects and deadlines simultaneously
Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
Effective interpersonal and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
H1B Sponsorship
U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2025-12-24
2025-12-17
Company data provided by crunchbase