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Cleveland State Community College · 1 day ago

Tech Solutions Internship Coordinator (Perkins Grant)

Cleveland, TN

Internship

Onsite

Intern

$15/hr - $15/hr

Cleveland State Community College is seeking a Tech Solutions Internship Coordinator for a temporary part-time position funded by the Perkins Grant. The role involves leading the Co-Op/Internship curriculum, assisting in day-to-day operations, and supervising interns in various technical tasks.

EducationSTEM EducationTraining

Responsibilities

Assist in Tech Solutions day-to-day operations

Bring IT infrastructure online at the beginning of the semester for interns to utilize during internship hours

Schedule interns to cover internship hours for Tech Solutions

Guide interns in customer service skills

Train students/interns in the proper use of confidential customer data, backup, and restoration

Guide interns in documentation processes including inventory and electronic ticketing system tracking of issues

Supervise hardware and software troubleshooting by interns

Researching and implementing various peripheral requirements based on the Operating system and platform

Installing, updating, managing current infrastructure and systems for the internship

Provides feedback to CIS/CIT Instructors on student/intern performance to assist in evaluation and assessment through the weight system used for grade calculation of each student/intern

Works with CIS/CIT Instructors on planning Skills/Cybersecurity Lab experiences for interns which include researching assignments, identification of equipment/material/ supplies needed, scheduling use of equipment, building and rebuilding lab environments, cleaning lab areas, and inventory of hardware and software

Performs other duties directly and uniquely related to career and technical education as assigned by the Dean and/or CIS/CIT Instructors

Qualification

IT infrastructure managementHardware troubleshootingSoftware troubleshootingCustomer service skillsDocumentation processesFollowing instructionsEffective interpersonal skills

Required

Minimum of a High School Diploma or High School Diploma Equivalency

Ability to remain in stationary position up to 50% of the time, based on assignment

Ability to perform functions requiring the use of a ladder (ascending/descending)

Ability to maintain computers, servers, and other laboratory equipment in various locations including but not limited to: under desks, server cabinets, ceiling, etc

Ability to relocate IT equipment weighing up to 50 pounds

Ability to follow written and oral instructions

Ability to use and operate required IT tools and equipment

Ability to establish and maintain an effective working relationship with the students/interns, public, and other employees

Effective interpersonal skills