Campbell Clinic Foundation ยท 16 hours ago
IT Help Desk Technician
Germantown, TN, US
Full-time
Hybrid
Entry Level
1+ years expCampbell Clinic Orthopaedics is seeking an IT Help Desk Technician to provide technical support to the end user community and maintain technology systems. The role involves troubleshooting technical issues, providing on-site and remote support, and assisting with training of new employees.
Health CareHealth DiagnosticsHospital
Responsibilities
Serves as the first point of contact for employee seeking technical assistance and Provides on-site and remote support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Directs unresolved issues to the next level when needed
Documents, tracks and monitors support calls to ensure timely resolution
Provides end user support for all network-based software applications
Installs and configures PC workstations, laptops, tablet PCs and printers
Visits remote sites on a rotating and as-needed basis to perform end user functions not capable of being resolved remotely
Maintains inventories of hardware, software, forms etc
Maintains log of software application problems and status
Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed
Assists IT Manager with new computer software
Performs other duties as assigned
Qualification
Required
High School Graduate or General Education Degree (GED): Required
1 year of experience in MIS, CS or Engineering Technology
Microsoft Windows Desktop Operating Systems (required)
Microsoft Office Suite (required)
Network Printing and Queuing (required)
Smart Phone IOS/Android (required)
Preferred
Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology
Bachelor's Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering
Microsoft Windows Server Operating Systems (recommended)
Microsoft Active Directory (recommended)
Advanced networking methodologies (TCP/IP) (recommended)
VNC or similar remote control software (highly recommended)
Benefits
Medical / Dental / Vision Insurance
HRA Option
Flexible Spending Account
Basic Life Insurance
Voluntary Life Insurance Option
Long-Term Disability
Voluntary Short-Term Disability
Accident Insurance
Critical Illness Insurance
401(k) Plan Matching + Profit Sharing
Employee Assistance Program
Paid Time Off
8 Paid Holidays
Company
Campbell Clinic Foundation
Campbell Clinic Foundation provides orthopaedic research and patient care services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase