CX Phone Specialist jobs in United States
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3Z Brands · 1 day ago

CX Phone Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

3Z Brands is a direct-to-consumer brand portfolio specializing in sleep products. The CX Phone Specialist role involves engaging with customers to provide exceptional service, assisting them with product inquiries, order processing, and resolving issues related to delivery and returns.

Consumer GoodsRetail

Responsibilities

Act as a product expert and stay open to learning all about our business, products, and services
Engage with customers via phone and email, (occasionally chat) helping them understand our personalization technology and product options
Deliver fast, knowledgeable, and “best-in-class” service to ensure a seamless experience from order placement to delivery
Process order updates, monitor delivery logistics, and address any questions or concerns
Work with delivery and service providers to coordinate and troubleshoot as needed
Understand the return and warranty process
Investigate and resolve issues like missing packages and order discrepancies
Provide feedback to management on customer-related trends and suggest service improvements

Qualification

Customer service experienceProblem-solving skillsOral communicationMulti-tasking abilityEnthusiasm for sleepOrganizational skills

Required

At least 2 years of experience in a customer service role
At least 1 year experience working in a fully remote environment
Strong problem-solving skills and excellent oral communication
Extremely comfortable on the phone and quick to learn
Reliable, organized, and able to work independently while managing multiple tasks
Ability to answer and resolve 30+ call tickets per day
Flexible with scheduling and equipped with a strong, reliable internet connection
Enthusiastic about sleep and excited to help others improve theirs
Holiday availability

Company

3Z Brands

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3Z Brands is a fully integrated manufacturer, wholesaler, and retailer of high-quality sleep products.
dateFounded in 1995
location
Glendale, Arizona, USA
people-size1001-5000 employees
web-link
https://www.3zbrands.com

Funding

Current Stage
Late Stage

Leadership Team

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John Merwin
CEO
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