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WECU · 15 hours ago

Branch Manager II

Ferndale, WA, US

Full-time

Onsite

Mid, Senior Level

$85K/yr - $119K/yr

3+ years exp

WECU is a not-for-profit financial cooperative seeking a Branch Manager II for their Ferndale branch. The role involves leading the branch team to provide quality member service, overseeing daily operations, and ensuring profitability through strategic planning and relationship building within the community.

Consumer LendingCreditCredit CardsFinancial Services

Responsibilities

Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union

Exercises authority level and decision-making skills to employ sound judgement, protect the credit union’s interests, maintain knowledge of and adhere to all standards on internal and external policies and procedures and BSA regulations. Understands and complies with security procedures at all times

Monitors and updates operating processes for efficient operation of the branch. Accountable for profitability by way of sales and expense management, analysis, and strategy and service delivery

Challenges status quo and embraces new practices or values to accomplish goals and solve problems; is nimble through changes, supports the end goal, and the process it takes to get there

Actively participates in strategic business planning, goal setting and budget process. Mindful of strategic initiatives when making decisions, possesses the knowledge and capability to lead and support areas of responsibility

Serves as a mentor to other branch managers and/or temporarily leads an additional branch team due to a manager’s extended absence

Serves as interim Director, Retail Experience in their absence or unforeseen vacancy

Coordinates within and across departmental boundaries to build relationships and achieve production and service goals

Facilitates consistent communication, as well as department meetings, to disseminate vision, pertinent information and discuss operations methods and opportunities

Ensures staff are well trained and have the support they need to perform their duties; regularly observes and coaches staff to meet the expectations of their role and delivers the highest quality of member service possible. Empowers employees with an amount of autonomy to make decisions

Directs sales and service activities to ensure annual employee and department KPI goals are met, including lending and deposit goals, and relationships with current and potential members are maximized to achieve member growth and share of wallet (PPH) goals

Leads business development and public service efforts, including calling on area companies and developing relationships within the community

Assists Retail Directors with researching and developing new processes and procedures directly applicable to the Retail team and communicates relevant product/service/policy information to staff

Leads by example and holds staff accountable, while creating a positive, engaged team who strives to do their best every day

Obtains and maintains appointments as a Washington State Notary Public

Acts as a STAMP guarantor for the purpose of executing guarantees of signatures

Direct responsibility for supervisory functions including hires, hands on training, evaluating, scheduling, terminations, promotions, transfers, policies for department personnel. Conducts all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, FLSA, etc.)

Qualification

Supervisory experienceCredit union experienceComputer system proficiencyOral communicationWritten communicationTrustDiplomacyRelationship building

Required

High school diploma or general education degree (GED); plus, three to five years' related experience and/or training or equivalent combination of higher education and experience

Previous supervisory experience leading a team is required

Excellent oral and written communication skills required

Complete working familiarity with the credit union's computer system, including input and output functions, general ledger account knowledge, balancing daily work, and training personnel in the appropriate usage of the computer system in their assigned tasks

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact

Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others

Outside contacts become important and fostering sound relationships with other entities, companies and/or individuals becomes necessary

Preferred

Relevant training in a credit union, bank or other financial institution preferred or any documented work experience which provides the candidate with equivalent knowledge and/or experience of the above minimum requirements