Florida Blue · 2 days ago
Customer Service Representative - San Antonio, TX
San Antonio, TX, United States
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members.
ConsultingHealth CareInsurance
Responsibilities
Successfully complete a 4+ week training program
Answer inbound calls from providers and members
Provide resolution for questions about benefits, claims and eligibility
Document notes of each call to ensure all information is saved
Ensure adherence of Customer Service metrics: • Average monthly After Call Work (AUX) time • Average monthly hold time • Average monthly staff time • Average monthly talk time • Average monthly quality
Handle call backs and escalations as necessary
Qualification
Required
0-1 years related work experience
High school diploma or GED
Professional phone voice and etiquette
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required
Preferred
Inbound call center experience in the health insurance industry preferred
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Company
Florida Blue
Florida Blue is a subsidiary of a not-for-profit health solutions company dedicated to serving all Floridians in the pursuit of health.
5001-10000 employees
H1B Sponsorship
Florida Blue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (27)
2023 (33)
2022 (20)
2021 (38)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
Patrick Geraghty
President and CEO
Recent News
2025-11-04
Company data provided by crunchbase