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DSI Security Services · 17 hours ago

Customer Service Representative

Dothan, AL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

DSI Security Services is a leading provider of contract security solutions, committed to accountability and high-quality service. The Customer Service Representative will manage critical communications, provide real-time support to field personnel and clients, and ensure rapid response to incidents and inquiries.

ConsultingProfessional ServicesSecurity

Responsibilities

Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation

Able to respond to employees, customers and potential customers immediately via email or phone calls

Operate multi-line telephone systems and digital communication platforms to relay critical information

Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center

Qualification

Microsoft Office SuiteCustomer service experienceTelephone etiquetteMulti-line telephone systemsDigital communication platforms

Required

Advance computer knowledge to include Microsoft Office Suite, and ability to learn additional software or platforms utilized by the Company

Direct customer contact experience required, especially dealing with difficult situations

Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation

Able to respond to employees, customers and potential customers immediately via email or phone calls

Operate multi-line telephone systems and digital communication platforms to relay critical information

Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center

Work is performed in a 24/7 Corporate Communications Center

Shifts may include overnights, weekends, and holidays

Prolonged periods of sitting and operating dispatch/communications equipment

Criminal Background Check

Motor Vehicle

Drug Screen