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City of Hope · 5 hours ago

Switchboard Operator

Newnan, GA

Full-time

Onsite

Entry Level

2+ years exp

City of Hope is one of the largest cancer research and treatment organizations in the U.S., dedicated to making hope a reality for those affected by cancer and diabetes. They are seeking a Switchboard Operator to manage incoming calls, triage requests, and maintain hospital directories while adhering to hospital policies and procedures.

AssociationEducationHealth Care

Comp. & Benefits

Responsibilities

Answers all calls in accordance with departmental policy, appropriately triages and routes calls as requested and is competent in the use of all equipment associated with the duties of the switchboard operator

Monitor and respond to emergency codes adhering to hospital policy and procedure for each code as specified

Accurate and timely registration of patient accounts in AMPFM as required

Maintain hospital directories including Cisco Call Manager, Intranet, Bridge Operating System, and InfoRad Paging System as required

Maintains monthly on-call schedules (including updates) and is competent in all procedures related to contacting the on call/emergency personnel for the various departments

Connects with every caller demonstrating the organizational values and standards through actions and speech

Additional responsibilities may include:

Fax distribution

Mail distribution

Monitoring emergency panels

Opening Charts

Taking messages for the department