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The Bancorp · 22 hours ago

Fintech Operations Specialist I

US-SD-Sioux Falls

Full-time

Hybrid

Entry Level

1+ years exp

The Bancorp has been providing nonbank companies with technology-forward solutions for over 20 years. The Fintech Operations Specialist I will provide operational support of client programs, ensuring adherence to compliance and regulatory requirements while managing departmental processes.

BankingFinanceFinancial ExchangesFinancial ServicesPayments

Responsibilities

Monitors transactional and compliance reports to detect parameter breaches, regulatory violations, or potential fraudulent activity. Conducts thorough account reviews and prepares Unusual Activity Reports (UARs) for the Financial Crimes Risk Management team, adhering to The Bancorp Bank’s established procedures

Reviews and resolves ACH-related inquiries including Letters of Indemnity (LOIs) and reclamations. Processes transactions which may involve the reversal of funds from consumer accounts and account closures, in compliance with regulatory guidelines and internal policies

Ensures compliance with federal regulations by accurately processing Trace Requests, Death Notification Entries (DNEs), and Debit to Fed transactions received from the U.S. government. Manages the timely return of government funds in accordance with applicable guidelines

Handles client and cardholder requests to issue checks for remaining account balances. Appropriately debits funds using correct transaction codes and descriptions and closes accounts or cards in accordance with the cardholder agreement. Responds to check-related inquiries, including initiating stop payments and issuing replacement checks as needed

Collaborates regularly with the Financial Crimes Risk Management team to facilitate weekly closures of accounts listed on the Restricted Customer Database, ensuring proper handling and documentation in accordance with internal compliance procedures. Builds strong working relationships with Program Operations Managers to collaboratively address client issues and support operational problem-solving. Assists with a variety of daily, weekly, and monthly tasks to ensure seamless program execution

Reviews written statements of authorized debits to verify compliance with NACHA Operating Rules before processing client-initiated ACH return requests

Cultivates and maintains positive relationships with key clients, ensuring a high level of service and responsiveness to their needs

Performs other duties as assigned