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Volunteers of America Los Angeles · 16 hours ago

Billing and Records Supervisor

Los Angeles, CA

Full-time

Onsite

Mid Level

$76K/yr - $81K/yr

3+ years exp

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need. The Billing and Records Supervisor leads the Billing and Records team in monitoring and billing procedures for VOALA programs, ensuring compliance with documentation and billing practices while providing mentorship to the team.

Non ProfitSocial

Responsibilities

Review all billing claims

Oversee billing rejections from funders to ensure program billers correct errors in appropriate and timely manner

Identify and resolve any technical and reporting issues

Train program staff on billing procedures

Oversee billers and program staff to ensure proper billing procedures and deadlines are met

Develop, modify and implement billing procedures and related CQI procedures as needed

Run regular progress and related reports as required by Leadership and Accounting

Develop trainings, resources, and templates for program staff and leaders

Develop process maps and workflows to aid program staff in overall job performance

Conduct ongoing meetings with program leaders to discuss program performance

Conduct ongoing workshops with program staff on billing best practices

Department liaison for all Payer and third-party communication and needs

System and agency administrator for Billing and Clearinghouse systems

Oversee all updates and maintenance of billing portals

Ensures all internal tracking and storage systems have accurate and up-to-date records

Provide direct mentorship and training to Billing and Records team

Oversee Billing and Record Reviewers’ performance of the continuous quality improvement procedures with their assigned VOALA Programs

Monitors all teams’ internal audits, external audits, and program support

Provides back-up support as needed

Flags programs that have not met CQI standard

Other duties as may be assigned by CQI Director

Creates, manages, reviews and monitors Program and VOALA-wide policies, procedures, handbook, documents, and practices working with QA team, HR, and external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates

Maintains Policy documents and consent forms

Coordinates with stakeholders, and ensures policy documents are approved and disseminated

Is a resource for stakeholders when interpreting policy documents

Other duties as required and may be subject to change

Qualification

Electronic Health RecordBilling submissionsData-driven environmentQuality assuranceMedi-Cal programsNonprofit experiencePolicy complianceMentorship

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Valid California driver license and access to dependable transportation with adequate insurance

Bachelor's Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

3 years of experience in Electronic Health Record database operations and/or billing submissions

3 years of experience in data-driven and/or quality assurance environment

Experience with nonprofit organizations

Experience with Medi-Cal programs