Patient Communication Specialist jobs in United States
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PaceMate® · 8 hours ago

Patient Communication Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

PaceMate® is a pioneering force in cardiac remote monitoring and data management, recognized as a Top 100 Healthcare Technology Company. They are seeking a Patient Communication Specialist to facilitate accurate and timely interactions with patients and cardiology clinic customers, ensuring effective communication and support.

Health CareInformation TechnologyMedical

Responsibilities

Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
Demonstrates excellent verbal, written, and electronic communication skills
Initiates, receives, and documents interactions with patients
Completes data entry and appointment scheduling in multiple information systems
Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
Demonstrates ability to multi-task, organize, and prioritize work
Collaborates with internal departments to meet customer's needs
Assists leadership with projects as directed

Qualification

Cardiology knowledgeEHR experienceRemote monitoring experienceData entry skillsCustomer service skillsTechnology skillsCommunication skillsOrganizational skills

Required

High school diploma/GED required
Demonstrated ability to always remain professional and courteous with customers
Basic cardiology knowledge required
Excellent internet and technology skills required
Must have stable, reliable internet access

Preferred

College or technical degree, health care related certification and or equivalent experience preferred
Cardiology, electrophysiology, or cardiac device experience preferred
Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
Experience working effectively and productively within a remote environment preferred

Benefits

Health and Prescription coverage
Dental
Vision
Long-Term Disability
Short-Term Disability
AD&D
Flexible Spending Account
Healthcare Savings Account
401k Retirement Savings
Discount Program
Employee Assistance Program
Financial Wellness Program
Paid Time Off
Legal Insurance
Identity and Fraud Protection
Hospital Indemnity
Critical Illness
Accident Coverage

Company

PaceMate®

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PaceMate® is a pioneering force in cardiac remote monitoring and data management.
dateFounded in 2015
location
Bradenton, Florida, USA
people-size51-200 employees
web-link
https://www.pacemate.com/

Funding

Current Stage
Growth Stage
Total Funding
$8M
Key Investors
Lead Edge CapitalBallast Point Ventures
2023-07-25Series Unknown
2021-03-29Series A· $8M

Leadership Team

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JR Finkelmeier
Chief Executive Officer
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Recent News

Med-Tech Insights
PaceMate names new Head of AI as it readies cardiac monitoring platform for AI expansion
2025-09-17
EIN Presswire
PaceMate Names New Head of AI As It Readies Cardiac Monitoring Platform for AI Expansion
2025-09-17
EIN Presswire
PaceMate Gains Exclusive Access to PaceArt Device Data Following Acquisition from Medtronic
2025-08-14
Company data provided by crunchbase