MedVet · 3 hours ago
Sr. Help Desk Technician- Tier 2
South Salt Lake, Utah
Full-time
Hybrid
Mid, Senior Level
$22.75/hr - $30/hr
2+ years expMedVet is the largest family of emergency and specialty hospitals owned and led by veterinarians. The Sr. Technician – Tier 2 will provide high-level technical support, handle escalations from Tier 1, and assist in day-to-day operations to ensure effective support for MedVet caregivers.
Emergency MedicineHealth CareMedicalVeterinary
Responsibilities
Respond to and maintain tickets escalated from Tier 1 and resolve within established SLAs
Participate in change and problem management activities to ensure quality and compliance with ITIL processes
Use remote tools to diagnose and repair complex desktop, laptop, printer, and mobile device issues — including hardware replacement and system configuration. Document, track and monitor issues to ensure a timely resolution
Perform on-site visits to resolve issues that cannot be handled remotely
Escalate issues to the Director, Help Desk as needed
Provides technical training to end-users
Research and recommend purchases of computers, printers, peripherals and software
Work on special projects pertaining to computer equipment and software
Assist with hardware rollouts, imaging, asset management, and lifecycle tracking in coordination with the Inventory & Asset Management Specialist
Maintain accurate technical documentation and contribute to the knowledge base to reduce future escalations
Timely follow up to ensure issue(s) were resolved
Qualification
Required
Minimum of 2 years of experience in a troubleshooting IT environment
Bachelor's degree in computer science or related field and/or a combination of work experience, certifications in related field and education
Hands-on knowledge and technical skills maintaining network and server components, information security principles and practices and remote connectivity tools
Excellent customer service disposition
Ability to analyze and resolve complex technical issues and mentor Tier 1 staff
Effectively communicate with all levels of the organization including verbal, written and listening skills
Ability to handle a wide variety of duties with minimal supervision
Ability to multi-task and handle large workloads under time constraints
Results oriented with strong process and execution skills
Experience with incident tracking and service management platforms (e.g., ServiceDesk Plus, ServiceNow)
Ability to work with cross functional teams across multiple functions and locations
Provide on-call support with rotation of evenings, weekends and holidays
Lift and transport moderately heavy objects, such as computers and peripherals
Occasional handling and inspection of components, connections and cables in floors, ceilings and other restrictive areas
Advanced Networking Principles (TCPIP, DHCP, DNS)
Microsoft Office Suite
Microsoft Windows OS (XP, 7, 10)
Apple iOS / MacOS
Frequent standing and bending to install or repair equipment
Up to 40% travel to hospital locations for on-site support in MedVet's west region
Preferred
Experience in the healthcare and/or veterinary industry
Benefits
Paid time off
Health insurance
Dental
Vision
401K
Company
MedVet
MedVet is a veterinary company that offers cardiology, critical care, and emergency medical services.
1001-5000 employees
H1B Sponsorship
MedVet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$90.02MKey Investors
Leonard Green & PartnersOak Hill Advisors
2025-04-14Private Equity· $2.4M
2024-06-25Private Equity
2024-06-25Debt Financing
Leadership Team
ERIC R. SCHERTEL
Executive Chairman
Recent News
2025-12-08
MedVet Associates, Ltd.
2025-11-18
MedVet Associates, Ltd.
2025-11-03
Company data provided by crunchbase