Sanctuary for Families · 20 hours ago
IT Specialist
New York,NY,US
Full-time
Hybrid
Entry Level
$60K/yr - $67K/yr
1+ years expSanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence and related forms of gender violence. The IT Specialist supports the successful delivery of a workforce development program by ensuring participants have reliable access to technology and technical support necessary for training and employment placement.
LegalNon ProfitProfessional Services
Responsibilities
Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software
Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle
Provide general IT support to staff and clients as needed
Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency
Deliver digital literacy and technology training to both clients and staff
Assist with troubleshooting, software onboarding, and program-related tech guidance
Conduct intakes, outreach, and ongoing communication with program participants
Provide career support including résumé development, cover letter creation, and job search assistance
Maintain accurate documentation and follow-up within case management systems
Serve as the primary liaison with technology vendors and service providers
Support Operations by monitoring technology inventory, usage, and spending
Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience
Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting
Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology
Proficiency in supporting Windows and/or macOS operating systems
Working knowledge of Microsoft 365 and Google Workspace
Working knowledge of video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet)
Working knowledge of learning management systems or online training platforms
Ability to troubleshoot common hardware, software, connectivity, and account-access issues
Basic understanding of network connectivity and Wi-Fi troubleshooting
Basic understanding of data privacy, cybersecurity fundamentals, and password management
Basic understanding of file management and cloud storage systems
Ability to support participants in using technology for training and certification programs
Ability to support participants in using technology for job search and application processes
Ability to support participants in using technology for virtual interviews and employer onboarding systems
Familiarity with digital literacy concepts and workplace technology expectations
Willingness to collaborate with instructors, case managers, and employer partners to align technology support with employment goals
Strong verbal and written communication skills, with the ability to explain technical concepts in clear, plain language
Demonstrated patience, empathy, and professionalism when providing support
Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds
Ability to document technical issues, solutions, and system changes accurately
Strong time-management skills and ability to prioritize competing requests
Comfortable working in a fast-paced, service-oriented environment with evolving program needs
Commitment to equity, accessibility, and inclusion in technology access and workforce preparation
Experience working in—or willingness to learn about—trauma-informed, participant-centered program models
Understanding of the role technology plays in economic mobility and employment readiness
Preferred
IT certifications (e.g., CompTIA A+, Network+, Google IT Support, Microsoft certifications)
Experience supporting workforce development, adult education, nonprofit, or social service programs
Bilingual or multilingual skills relevant to the participant population
Experience supporting hybrid or fully virtual training environments
Benefits
Health, Dental and Vision Insurance
Employer-paid life insurance
Employer retirement contribution
Paid time off (Holidays, Vacation, Personal, Sick)
Generous Leave Policy
Flexible spending account / Health savings account
Student loan assistance
Tuition reimbursement program
Gym reimbursement program
Wellness program and rewards
Company
Sanctuary for Families
Sanctuary for Families is a nonprofit organization that serves domestic violence survivors.
51-200 employees
H1B Sponsorship
Sanctuary for Families has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Lisa Radcliffe
Chief Operating Officer
Recent News
2025-11-07
MIT Technology Review
2025-06-21
Company data provided by crunchbase