World Wide Technology · 1 day ago
EUC Engineer
World Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. The End-User Computing administrator ensures that employees have performant, secure, and easy-to-use computing devices via managed platforms, performing strategic projects, maintenance, and top-tier support in a collaborative team environment.
HardwareNetwork HardwareSoftware
Responsibilities
Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS
Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation
Create and maintain documentation for fellow administrators, Service Desk, and end users
Assist in patching enterprise end-user devices with OS and third-party application updates
Evaluate and define hardware standards
Manage TEM (Telcom Expense Management ) platform
Manage Mobile Phone Contracts, Billing, Usage and equipment ordering with multiple suppliers
Identify technical problems within EUC systems and work independently to determine solutions
Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
Work closely with the Global Service Desk to drive process enhancements and efficiencies
Establish and maintain effective working relationships with management, coworkers, vendors, and customers
Provide support as needed
Be a part of the on-call and support rotation
Work on projects and tasks as assigned
Qualification
Required
Bachelor's Degree in Arts/Sciences (BA/BS) Information Technology
Bachelor's Degree in Arts/Sciences (BA/BS) Information Systems
Bachelor's Degree in Arts/Sciences (BA/BS) Computer Science
A minimum of 8 years' progressive experience in a related field
5 years or greater experience in system administration
Experience troubleshooting end-user hardware, software, and driver issues
Adept at learning new skills and cutting-edge technologies on the fly
Strong customer service skills
Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
Expert OS administration and configuration skills for Windows
Expert OS administration and configuration skills for macOS
Experienced with Agile Frameworks and Methodologies
Experienced with Cloud services in Azure
Accomplished with command-line interfaces
Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
Expert in Packaging Software for mass deployment
Accomplished in creating and maintaining Active Directory Group Policy
Experience creating and managing relationships with Vendors
Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow
Preferred
A minimum of 8 years' progressive experience in a related field
VMware Certified Professional Digital Workspace (VCP-DW)
VMware Certified Technical Associate End-User Computing (VCTA)
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
H1B Sponsorship
World Wide Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (56)
2023 (25)
2022 (63)
2021 (50)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Recent News
Morningstar.com
2026-01-07
2025-12-30
2025-12-18
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