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EverCommerce · 2 months ago

EverHealth - Customer Success Manager, (Remote, US)

United States

Full-time

Remote

Mid Level

$60K/yr - $80K/yr

3+ years exp

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy with tailored SaaS solutions. The Customer Success Manager will create and oversee strategic customer relationships, ensuring effective service delivery and driving customer satisfaction and product loyalty.

Digital MediaFinancial ServicesSoftware

No H1B

Responsibilities

Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty

Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience

Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities

Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio

Be an expert on the CollaborateMD Platform maintaining a deep understanding of our technology and products

Have general knowledge of our EverHealth portfolio of products and how they add values to CollaborateMD customers

Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics