Boston Imaging - A Samsung Company ยท 1 month ago
Product Support Technician, Mobile CT
United States
Full-time
Onsite
Entry Level
2+ years expBoston Imaging, a Samsung Company, is focused on advancing medical imaging solutions. The Product Support Technician role involves supporting the maintenance and troubleshooting of medical CT devices, ensuring optimal performance and compliance with quality standards.
Health CareMarketingWholesale
Responsibilities
Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software
Perform fault isolation, functional testing, and analysis of CT system components and subsystems
Document test results, failure modes, and root cause findings using established reporting tools
Assist in preparing technical summaries and recommendations for product or process improvements
Support engineering in verifying corrective actions and reliability testing
Maintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR)
Collaborate cross-functionally with R&D, manufacturing, and field service teams
Assist with the evaluation and testing of new revisions of product software and components before they are distributed to the field
Assist with training and development of service engineers on customer support policies and practices
Assist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary
Attend and complete all required training and certification exams
Follow all company policies regarding travel, expenses, meetings, and meals
Maintain current, very high level of knowledge for all products
Required to wear dosimeter when in direct contact with radiation emitting devices
Qualification
Required
Associate's or Bachelor's degree in Electronics, Biomedical Engineering, Mechatronics, or related field (or equivalent hands-on experience)
Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices
Basic understanding of electronic circuits, sensors, and mechanical systems
Experience with mechanical devices, tools and test equipment, and working knowledge of computer networking
Strong analytical, organizational, and communication skills
Eagerness to learn within a regulated medical device environment
Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
Willing to travel overnight occasionally
Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre and post-employment) is required
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Interacts with senior internal and external personnel
You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome
Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
Often required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repair
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
Must be able to sit and/or drive for long periods of time when travelling
Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)
Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
The noise level in the work environment is occasionally very loud
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
High attention to detail
Understanding of terminology and ability to share and communicate effectively within the group
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Dependable and punctual
Ability to meet accuracy and productivity goals
Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties
Preferred
Experience with CT and Imaging a plus
Benefits
5 Different Blue Cross/Blue Shield Medical Plans to meet your needs
Dental coverage through BlueCross/Blue Shield Dental
Vision coverage by Blue Cross/Blue Shield
Company paid Short-term and Long-term Disability coverage
$1 for $1 401k match up to 5% managed by Fidelity
Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Company
Boston Imaging - A Samsung Company
Boston Imaging, A Samsung Company, serves as the U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase