Technical Support Specialist-Level I jobs in United States
cer-icon
Apply on Employer Site
company-logo

Pursuant Health ยท 1 day ago

Technical Support Specialist-Level I

positionRoswell, GA
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Pursuant Health, Inc. is a fast-growing technology-enabled healthcare services company that offers self-service health stations at conveniently located retail outlets. The Technical Support Specialist Level I (TSSI) is responsible for troubleshooting hardware and software issues with kiosks, documenting interactions in the ticketing system, and collaborating with the technical support team to resolve issues.

Health Wellness & Fitness

Responsibilities

Troubleshoot technical or network issues that are automatically reported into our Ticketing System
Update and document all interactions in our ticketing system in order to maintain proper record-keeping
Help identify and report recurring issues for continual improvement
Escalate incidents to other support teams, vendors, IT Management and software development
Assist with our Customer Support team as necessary

Qualification

Technical support experienceMicrosoft TechnologiesService Management softwarePC Hardware understandingNetworking fundamentalsTroubleshooting skillsCommunication skillsOrganizational skills

Required

1 to 3 years of technical support experience working with basic PC hardware, Operating Systems and Software
Proficient in Microsoft Technologies (Windows 7 and up, Office, Teams, etc.)
Proficient working with Service Management software ('Ticketing') such as ServiceNow, JIRA, etc
Understanding of PC Hardware and Software
Understanding of basic networking fundamentals
Good troubleshooting skills
Excellent communication, prioritization, attention to detail, and organizational skills
Demonstrated ability to communicate and work effectively as a part of functional team
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work independently to perform responsibilities with minimal supervision

Benefits

Unlimited PTO
Hybrid work environment with the ability to work remotely several days per week
Health Insurance
Dental Insurance
Vision Insurance
401k
Stock Options for the right candidate

Company

Pursuant Health

twitter
company-logo
We believe that effective health management tools should be easy and accessible for everyone.
dateFounded in 2007
location
Atlanta, Georgia, US
people-size11-50 employees
web-link
http://www.pursuanthealth.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Scott Robertson
Chief Operating Officer
linkedin
Company data provided by crunchbase