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Fanatics · 1 day ago

Strategy & Operations Associate

Denver, CO

Full-time

Hybrid

Entry Level

$60K/yr - $74K/yr

1+ years exp

Fanatics is building a leading global digital sports platform, and they are seeking a Strategy & Operations Associate to support cross-functional initiatives aimed at improving operational efficiency and effectiveness across the business. The role involves understanding customer contact drivers, supporting operational initiatives, leveraging data for reporting, and collaborating with various teams to manage multiple projects.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Understand customer contact drivers and assist in efforts to improve the end-to-end customer experience

Support cross-functional operational initiatives by assisting with strategy, analysis and execution of key projects

Leverage data and build reporting to help identify operational issues and contribute to solution development

Collaborate closely with the Payments, Fraud, Finance, Product, Online Sportsbook, Commercial, Marketing, Trading, VIP, Engineering, and iCasino functions

Effectively manage multiple projects with clear and consistent communication

Qualification

Analytical skillsSQLExcelTableauPresentation skillsCuriosityCollaborationAttention to detailCommunication skills

Required

1 - 2 years of experience in strategy, operations, analytics, or a related function

Ability to manage multiple tasks in a fast-moving environment with attention to detail

Strong written and verbal communication skills, which includes creating and presenting polished, insight-driven presentations to internal stakeholders

Collaborative and empathetic team player who works well across functions

Curious mindset with a willingness to learn quickly and take feedback

Interest in working in an entrepreneurial, high-growth environment where decisions are made quickly

Strong analytical skills with experience using tools such as SQL, Excel, Tableau, Sigma or similar

Willingness to travel occasionally for events or team meetings at Fanatics offices