ABM Industries · 1 week ago
Director of Communications
New York, NY
Full-time
Hybrid
Director/Executive
$144K/yr - $266K/yr
10+ years expABM Industries is seeking a strategic, hands-on Director of External Communications & Media Relations to elevate their brand, reputation, and visibility. This role involves setting the external communications strategy, leading media engagement, and overseeing social media presence while collaborating with various teams across the organization.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Serve as ABM’s lead media strategist and on-record spokesperson, cultivating top-tier, trade, and regional press relationships
Build proactive storylines, secure coverage, and drive consistent message pull-through
Oversee development of press releases, statements, op-eds, award submissions, and executive bios
Lead executive media readiness (briefing docs, Q&As, talking points, and coaching)
Advance the executive visibility program (bylines, conference keynotes, panels, and awards)
Own enterprise issues/crisis communications in partnership with Legal, HR, Operations, and senior leadership; rapidly assess risk and orchestrate cross-functional responses
Serve as lead point of contact for media during incidents; ensure accurate, timely responses
Maintain playbooks, escalation paths, and scenario exercises to increase preparedness
Set the enterprise social strategy, editorial calendar, and measurement framework
Segment channels by audience (clients, investors, talent, team members) and tailor content accordingly
Monitor conversations; respond to opportunities and risks in real time; evaluate emerging platforms
Partner with platform teams (e.g., LinkedIn, Meta) to optimize presence and performance
Align with TA Marketing on employer brand and recruitment-focused social campaigns
Partner with Marketing to integrate PR with paid/owned programs and major campaigns
Co-lead trade show activations (topics, content, spokespeople prep for sessions/panels)
Develop narratives that connect ABM’s offerings to industry issues and client priorities
Partner with the VP, Communications to develop thought leadership and social content for senior executives
Support Investor Relations communications (IR site content, quarterly earnings preparation)
Lead and develop a direct report; provide dotted-line leadership to TA Marketing partner
Guide UK/Ireland PR/social teams for global consistency with local relevance
Establish and manage external agency relationships and own relevant budget(s)
Collaborate with Internal Communications, Legal, HR, IR, and Operations to align messaging with business goals
Define KPIs for earned and social (share of voice, coverage quality, message pull-through, engagement)
Deliver regular dashboards and insights to Communications and senior leadership
Stay current on best practices and introduce tools/process improvements to scale impact
Qualification
Required
Bachelor's degree required (e.g., Communications, Business, Technology, Organizational Development, or related field)
10–15 years of progressive PR/media relations experience (B2B services, infrastructure, utilities, real estate, or related sectors preferred)
Proven success as a primary spokesperson and in securing top-tier/trade coverage
Demonstrated leadership in crisis/issues management with sound, executive-level counsel
Strong digital communicator with expertise in social strategy, channel segmentation, and analytics
Exceptional writer/editor/storyteller who simplifies complex topics for broad audiences
Collaborative leader effective in complex, matrixed environments; skilled at executive partnership
Experience leading teams and agencies and managing budgets
Comfortable partnering across Marketing, Legal, HR, Investor Relations, and Operations
A mentor/coach who develops talent and builds high-performing teams
Benefits
ABM offers a comprehensive benefits package.
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-16
2026-01-06
The Motley Fool
2025-12-19
Company data provided by crunchbase