Aflac ยท 15 hours ago
Implementation Technical Lead (PLADS)
Columbus, GA
Part-time
Hybrid
Mid, Senior Level
$90K/yr - $125K/yr
5+ years expAflac is a Fortune 500 company and an industry leader in voluntary insurance products. The Implementation Technical Lead will serve as a subject matter resource, guiding teams in the implementation of employer-sponsored insurance products and ensuring effective communication with stakeholders.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Serves as a subject matter resource for tools and processes, ensuring proper use and up-to-date documentation
Assist and guide analyst in preparing deliverables, verifying accuracy, and resolving technical issues
Facilitates team training and knowledge sharing to support efficient implementation
Audit client onboarding documents and folders for completeness and quality
Support process improvements, workflow refinements, and change management initiatives
Partner with team to address customer escalations and promote service excellence
Proactively identifies team tool revisions and annual updates; implements updates and revisions by collaborating with internal partners
Identifies account services process issues, and researches and accurately identifies root causes to generates solutions
Supports Implementation Managers and Account Executive (AE) teams in researching and understanding the impacts of non-standard benefits and/or processes
Proactively identifies and escalates customer and plan design issues for resolution
Participates in finalist meetings as needed and facilitates finalist meeting training for the team
Initiates and maintains partnerships with stakeholders throughout the organization
Encourages cooperation by promoting common goals and building trust
Attends and participates in select customer meetings as appropriate, to discuss feedback and/or needed process enhancements
Performs other related duties as required
Qualification
Required
In-depth knowledge in employer sponsored insurance product offerings and plan design
Proven ability to interpret and work with employer insurance contacts and service agreements
Ability to influence and guide internal and external stakeholders
Strong knowledge of project management principles
In-depth knowledge of Aflac products, onboarding standards, and policy/procedure frameworks
Experience with executive level reporting & escalation
Excellent communication skills (verbal, written, presentation)
Strong decision-making and problem-solving skills
Ability to work virtually with cross-functional business units and vendors to support the customer's needs
Bachelor's Degree In Business Administration, Management or a related field
5 or more years professional job related-work experience working with internal/external customers including experience related to employer provided group insurance products
Or an equivalent combination of education and experience
Preferred
Project Management expertise required, Project Management Professional (PMP) certification preferred
SME in Life, Absence and Disability Products
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave
Other leaves of absence
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
H1B Sponsorship
Aflac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (3)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
Security Week
2026-01-03
2025-12-30
Company data provided by crunchbase