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North Cascades Institute · 10 hours ago

Onsite Evening Host (seasonal)

Diablo, WA

Part-time

Onsite

New Grad, Entry Level

$18.98/hr - $18.98/hr

North Cascades Institute is seeking a qualified individual to serve as the Onsite Evening Host at the Environmental Learning Center. This role involves overseeing after-hours operations, responding to guest and staff needs, and managing emergency situations in a remote environment.

ConsultingEducationEnvironmental ConsultingNatural ResourcesNon Profit

Responsibilities

Oversees and coordinates after-hours emergency responses in accordance with NCI protocols

Establishes scene safety and manages ongoing risk during incidents

Assesses incident severity and follows appropriate escalation procedures based on NCI's Incident Severy Scale

Leads communication with internal teams and external emergency services as needed

Coordinates evacuations, medical responses, and other appropriate actions to ensure participant and staff safety

Maintains readiness with appropriate safety gear, communication tools, and emergency supplies while on shift

Maintains situational awareness of campus conditions, program activities, and environmental hazards

Completes accurate and timely incident documentation following NCI reporting protocols

Leads post-incident debriefs with involved staff, ensuring professionalism, confidentiality, and actionable learning

Supports continuous improvement of NCI's risk management practices by contributing to post-incident reviews and Standard Operating Procedure updates

Remains within reliable WiFi range of the Learning Center and ensures the IC phone remains charged and monitored at all times

Responds to the after-hours Learning Center 'Duty Phone' promptly, courteously, and professionally

Assists guests with after-hours needs, such as room lockouts, heating or plumbing issues, and general access needs at the Learning Center resources

Provides accurate information, reassurance, and clear communication during guest interactions

Upholds NCI's culture of safety, hospitality, and accountability in all decisions and actions

Communicates regularly with Daytime Incident Commanders to ensure smooth transition between shifts

Shares relevant updates at shift handoff and reviews weekly ELC meeting notes to remain informed of campus priorities

Occasionally attends ELC staff meetings in person

Participates in required risk management training and contributes to ongoing improvements in emergency response readiness

Assist with Learning Center program operations as needed, including Mountain School and Family Getaways

May occasionally staff the Learning Center front desk using the Point of Sale system

Completes other duties as assigned

Qualification

Wilderness First ResponderEmergency response experienceIncident command knowledgeCustomer service skillsSituational awarenessRespect for diversityWork varied scheduleAlertness during shiftsEmergency communicationClear communicationProblem-solving skills

Required

Current Wilderness First Responder certification; valid for the full term of employment

Ability to communicate kindly, clearly, and effectively through email, in person, and over the phone

Excellent customer service, situational awareness, and problem-solving skills

Ability to work respectfully with people from diverse backgrounds, cultures, identities, and ages

Capacity to work a varied schedule including evenings, nights, and weekends

Ability to live and work in a small, rural community with limited amenities

Ability to remain alert, responsive, and with communication range throughout the entire overnight shift

Preferred

Experience at outdoor learning centers, public lands agencies, camps, schools, or similar residential programs

Experience with emergency response, incident command, or risk management systems

Familiarity with emergency communication systems such as radios, POTS (Plain Old Telephone System) phone lines, Garmin InReach units, or similar tools