Morgan Memorial Goodwill Industries ยท 16 hours ago
IT Help Desk Supervisor
1010 Harrison Ave, Boston, MA 02119, USA
Full-time
Onsite
Mid, Senior Level
$21/hr - $24/hr
3+ years expMorgan Memorial Goodwill Industries is dedicated to helping individuals achieve independence and dignity through work. The IT Help Desk Supervisor is responsible for overseeing the sorting, packing, shipping, and delivery of electronic products, ensuring compliance with processes, and managing department activities.
EmploymentNon ProfitTraining
Responsibilities
Supervises associates involved with the receiving, packing, and shipping of donated computer and related equipment
IT back up when IT manager not available
Assures adherence to the equipment sorting process
Assigns daily schedule and tasks to Material Handler
Responsible for monthly shipping schedule planning and execution
Maintains stocking, staging, and loading functions
Maintains department records and keeps management informed
Implements safety and good housekeeping standards per Goodwill policies & procedures
Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments
Inspects loading operations to ensure compliance with shipping specifications
Inspects material handling equipment for defects and notifies maintenance personnel or contacts outside of service facility for repairs
Responsible for physical inventory and cycle counting as required
Adjusts errors and complaints and applies company policies and procedures
Performs other duties as assigned
Qualification
Required
Minimum of 2 years' experience and understanding of shipping and receiving within a manufacturing or distribution environment
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Excellent teamwork and collaboration skills
Solid written and verbal communication skills
Ability to multi-task & handle task with competing priorities
Familiarity with shipping practices, terminology and various modes of transportation
High level of interpersonal skills to work effectively with others
Requires acceptable results of all required background checks
Preferred
Associates or technical degree preferred or High School diploma and 3-5 years' experience
A+ Certification with knowledge of all IT systems including, but not limited to, servers, PCs, hardware, and peripherals preferred
Previous Supervisor experience in a similar work environment
Company
Morgan Memorial Goodwill Industries
Morgan Memorial Goodwill Industries helps individuals secure employment along with job training to achieve independence & self-sufficiency.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joanne K. Hilferty
President & CEO
Company data provided by crunchbase