Goodwill of the Great Plains · 1 week ago
Regional Sales Manager-Rapid City SD
Sioux City, IA, US
Full-time
Onsite
Mid, Senior Level
3+ years expGoodwill of the Great Plains is seeking a Regional Sales Manager to oversee the performance of multiple store locations. This role focuses on leading and developing store teams, guiding business strategy, and ensuring exceptional customer experiences while driving operational excellence and sales growth.
EducationSharing EconomySocial AssistanceTraining
Responsibilities
Execute the retail operations strategic plan through the efficient collection, processing, and sale of donated goods
Lead, coach, and develop Store Managers across multiple locations, building leadership capability, accountability, and succession readiness
Manage, coach and lead a team that is empowered to ensure KPIs are met. Increasing market share each year and focus on increased revenue while maintaining costs within satisfactory target
Provide support to Store Managers related to staffing to ensure that all store team members are properly trained, supervised, coached, and evaluated. Serves as a resource for employee relations issues and provides proper resolution
Ensure all store managers and team members are following and adhering to all Goodwill operating policies and procedures
Analyze sales, financial, and operational data to identify performance gaps and implement corrective strategies
Collaborate with senior leadership to set and achieve monthly, quarterly, and annual revenue and sales goals
Ensure accurate, timely reporting of sales performance, forecasts, and operational metrics to senior leadership and the board
Partner with Human Resources to implement effective recruiting, onboarding, and training strategies
Support and ensure comprehensive training and leadership development for retail teams
Promote a customer-first culture and ensure consistent, high-quality customer experiences across all stores
Address customer service issues promptly and ensure satisfaction targets are achieved
Maintain strong awareness of market trends, competitors, and economic conditions to inform strategy and execution
Follow, support, and enforce all retail best practices as set forth in Retail Policy Manual
Ensure consistent execution of pricing strategies and operational standards across all locations
Research and present recommendations for capital improvements and operational enhancements
Support new and remodeled store openings, including layout planning, stocking, and operational setup
Travel regularly within the region to support store operations, leadership development, and performance standards
Lead sales and operational meetings to communicate priorities, motivate teams, and deliver ongoing training
Actively support the Goodwill Mission, continuous improvement initiatives, and a safe, healthy, and positive work environment
Qualification
Required
Demonstrated experience leading, coaching, and developing managers or supervisors
Clean criminal background check
A customer-focused mindset with a commitment to quality and service
Analytical and problem-solving skills to enhance business performance
Ability to travel frequently within the assigned region
Strong leadership presence with the ability to credibly demonstrate authority while building trust and engagement
Proven ability to coach employees at varying skill levels, adapting communication style and approach to support development from new leaders to high performers
Ability to conduct effective coaching conversations, deliver actionable feedback, and develop performance improvement and leadership development plans
Strong analytical skills with the ability to interpret sales, operational, and financial data to drive decisions
Ability to influence, motivate, and hold leaders accountable for results
Excellent verbal and written communication skills in English
Reliable personal transportation, valid driver's license, and proof of personal vehicle insurance
Preferred
Bachelor's degree preferred but will accept a combination of education and a minimum of three years of progressive management experience in a retail, production, or operations environment
Experience driving sales growth, managing KPIs, and leading multi-site operations preferred
Company
Goodwill of the Great Plains
Goodwill of the Great Plains serves as an advocate for economic self-sufficiency through employment, training, and education.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Briget Solomon
Chief Executive Officer
Company data provided by crunchbase