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Altametrics · 19 hours ago

Customer Success Manager

Costa Mesa, CA

Full-time

Onsite

Mid Level

$65K/yr - $90K/yr

3+ years exp

Altametrics is a leading provider of SaaS solutions to businesses since 1997, focused on delivering business-critical applications. As a Customer Success Manager, you will foster strong relationships with clients, ensuring their success and satisfaction with enterprise SaaS solutions while collaborating with internal teams to optimize solutions and drive customer retention.

Business IntelligenceCRMRestaurantsSoftwareVirtual Workforce

Growth Opportunities

No H1B

Responsibilities

Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention

Prospect new leads through outbound outreach (email, phone, LinkedIn, events)

Conduct product demos (in-person or remote)

Handle objections and move deals through the sales cycle

Support marketing campaigns through follow-up and pipeline engagement

Attend U.S.-based trade shows and in-person client meetings as needed

Maintain accurate records, reports on accounts and sales activities

Collaborate with marketing and sales leadership to improve conversion strategies

Meet or exceed sales targets and KPIs

Apply restaurant problem-solving experience to connect with customers and add value to their operations

Translate customer needs into actionable feedback for internal development and product enhancement

Qualification

Customer Success ManagementAccount ManagementProduct ManagementCommunication SkillsPresentation SkillsInterpersonal SkillsProblem-Solving AbilitiesMulti-Project ManagementProduct Adoption ManagementPositive AttitudeGrowth Mindset