Abacus Service Corporation · 4 months ago
DESE ePeGS and DESE Systems Business Analysis Support
Jefferson City, MO
Full-time
Onsite
Senior Level
5+ years expAbacus Service Corporation is seeking a Business Analysis Support resource for the Department of Elementary and Secondary Education (DESE) systems. The role involves providing maintenance and support services related to application and database development, requiring strong business analysis and quality assurance testing skills.
Health CareInformation Technology
No H1B
Responsibilities
The SOW Vendor shall include the following team members/resource(s) to administer and perform the contract requirements: Working Team: 5+ years' experience with: Business Analysis skills 3+ years' experience with: Business Analysis skills Additional experience: Business Analysis skills 5+ years' experience with: Quality Assurance Testing (QAT) 3+ years' experience in: Quality Assurance Testing (QAT) 2+ years' experience and knowledge and experience with Selenium/Katalon, back-end development, and Veracode is preferred
The vendor and vendor resources will report to the ITSD-DESE Application Development Supervisor and provide contracted resources with the necessary knowledge and skills to address work items classified as "Critical,” "Major,” and "Minor/Trivial.” Their responsibilities include maintaining and supporting applications, associated processes and systems currently under DESE's purview
The expectations of the vendor resources include collaboration with agency subject matter expects (SMEs) to gather requirements, performing unit/system testing, supporting quality assurance testing (QAT), user acceptance testing (UAT), documentation of requirements, system specifications, test plans, and test results
Vendor responses must include their approach to handling each of the issue classifications
All work will be prioritized by the ITSD/DESE Application Development Supervisor and DESE Application Project Managers. An estimate of the level of effort in hours will be provided by the vendor resources via ADO work items. The ITSD-DESE Application Development Supervisor of designee, in coordination with DESE management, will authorize all issue/problem and work items to be performed. The ITSD-DESE Application Development Supervisor or their designee will make the appropriate resource assignments to complete the work. Work on these work items will commence within a designated time frame based on the priority and category. Each deliverable/problem report assigned under this SOW shall be documents in ADO and shall require a description/cause of the problem, the resolution to the problem, and what was done to correct it
Assignments are made to the contracted resources by the ITSD-DESE Application Development Supervisor or designee using ADO
The primary application to be supported by these contracted resources will be DESE ePeGS application; although, as needed, work may be assigned from other DESE applications or programs including the following: (May not be an entirely inclusive list) DESE ACES DESE ASBR DESE Call Tracking DESE Core Data DESE County Clerk DESE ECIDS – Vendor DESE ED Prep APR DESE Educator Certification DESE FNS Direct Cert Zip Code DESE FNS Reports – Vendor DESE Funding Formula DESE HQT DESE MCDS DESE Migrant Education DESE Non Public Registration DESE OOC Child Care Background Screening DESE OOC Child Care Data System DESE Payment Management DESE Payment Transmittal DESE Prop C Compliance DESE SAMII Reports DESE Sheltered Workshops EdFacts – Vendor (we will handle deployments and database-related tasks) FNS Colyar – Vendor (we will handle deployments and database-related tasks) Leader Services – Vendor (we will handle deployments and database-related tasks)
Monitor the batch error reports and investigate and resolve any outstanding issues
Analysis and related tasks on the numerous ad-hoc data report requests submitted
Research and resolve issues or work items reported from other agencies regarding the data that DESE provides
Research and respond to the various business units when they need issues or work items researched based on their testing activities
Be involved in meetings with the business customer for various issues/clarifications
Ensure the flow of work by effectively managing the work items in ADO thereby ensuring the resolution of issues reported are not delayed beyond the reasonable due dates set during creation
Closely monitor the work allocation so that resources are available in case any critical issues are reported that need a turnaround time of 24 hours or less
Legislative changes/updates
ITSD (i.e. record sales files, selective service files, organ donor files, insurance company files, etc.)
The following are samples of DESE maintenance tasks that could be assigned via this PAQ: Process changes in federal regulations through quarterly adjustments via batch processing. Regularly update and delete holidays. Research and correct payment reconciliation reports when reported. DESE Processes Monitor and regularly update ADO work items used to report issues and request enhancements. Create new specs or update existing specs when code changes are made. Conduct unit and systems testing prior to sending fixes or enhancements to customer for user acceptance testing. Process help desk tickets (Cherwell) for batch abends and redirect worker questions regarding DESE functionality. Analyze and test for software upgrades. Provide Level of Effort (LOE) hours for Fiscal Notes. Investigate/Research questions and problems from the business unit. Handle errors received from Control clerks that occurred during nightly runs
Coordinate printing of forms at State Data Center (SDC) and mailroom for testing of new forms or changes. Analyze issues reported of clients not receiving forms or incorrect information. Work with Control Clerks to determine if batch trigger was set to create the form or problem with forms processing
Maintain daily batch support. Coordinate scheduling of batch jobs with ITSD QC. Maintain batch job flow charts using VISIO
Qualification
Required
5+ years' experience with: Business Analysis skills
3+ years' experience with: Business Analysis skills
5+ years' experience with: Quality Assurance Testing (QAT)
3+ years' experience in: Quality Assurance Testing (QAT)
2+ years' experience and knowledge and experience with Selenium/Katalon, back-end development, and Veracode
5+ years' experience working in a fast-paced, data-driven IT environment at a State government agency or equivalent organizational level
Requirement gathering
Communication with business partners
Skills in working with touch customers
Translation of non-technical requests into technical requirements
Translation of technical requests into non-technical requirements
Supporting user acceptance testing (UAT)
Ability to identify and define scope and functionalities
Writing of user stories and ability to assist end users in such
Documentation for testing
Documentation writing for application specifications
Experience within ADO (Azure Dev Ops)
Familiarity with Azure Dev Ops (ADO)
Familiarity with test cases/test plans
Regression testing
White box/black box testing
508/ADA compliance testing – Wave tool
Responsive design testing
Traceability matrix creation and usage
Creating test scripts
Ability to teach a team on testing procedures that testing starts through the entire lifecycle
Meets legal and company standards with regard to data, application, etc
Basic understanding of project lifecycles/SDLC
Knows waterfall and agile methodologies and where/why to use them
Deep understanding of documentation of testing processes and creation of testing artifacts
Knowledge of acceptance testing methods
Knowledge of security testing methods
Knowledge of usability testing
Knowledge of functional testing methods
Basic SQL knowledge for cross testing
Preferred
Basic SQL query experience
Experience in financial applications heavy in complex mathematical calculations
Experience in VISIO documenting workflows
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase