Pentegra Retirement Services · 14 hours ago
Distribution Administrator
White Plains, NY
Full-time
Onsite
Entry, Mid Level
$48K/yr - $55K/yr
2+ years expPentegra Retirement Services is seeking a Distribution Administrator responsible for processing and reviewing participant distribution requests for 401(k) retirement plans. The role involves ensuring compliance with IRS regulations and internal service standards while managing high volumes of transactions accurately and efficiently.
ConsultingFinancial Services
Responsibilities
Process and approve all types of distribution requests in accordance with plan documents and IRS guidelines. Including but not limited to lump sum withdrawals, in-service withdrawals, loans, hardship withdrawals, required minimum distributions (RMDs), Qualified Domestic Relations Orders (QDROs) and death benefit claims
Ensure each request is in good order (IGO) – complete, accurate and compliant with IRS regulations and plan provisions by verifying forms, documentation, signatures and other required elements are completed
Identify Not in Good Order (NIGO) requests, determine what information is missing or incorrect and take appropriate steps to resolve issues
Clearly communicate with NIGO team, plan participants, plan sponsors or advisors in a professional and supportive manner, outlining what is needed for the request to proceed
Prepare and submit distribution requests for processing within internal deadlines
Monitor designated recordkeeping platforms daily for newly submitted participants’ requests
Ensure appropriate and timely creation of Salesforce cases for all new distribution activity for completeness
Maintain accurate and organized records of all transactions and correspondence
Assist in training and onboarding new employees to the distribution team by providing instructions, job shadowing opportunities, and guidance on standard processes
Serve as a backup for other team members during scheduled or unscheduled absences to ensure continued workflow and service standards are maintained
Collaborate with other teams as needed to support cross-functional initiatives and address participant or plan issues
Respond to basic email inquiries from clients or internal teams regarding the status of requests
Use (and update) Relius to extent necessary to complete distributions
Track open distribution cases and follow up on outstanding documentation as needed
Learn and apply compliance rules related to retirement plan distributions
Learn to navigate various recordkeeper platforms
Calculate participant’s hardship, loan and RMD amounts
Prepare loan amortization schedules and forward to plan sponsor
Assist with periodic tasks including year-end reporting and audit support
Adapt to changing priorities and contribute to group efforts to meet deadlines during high-volume periods or special projects
Qualification
Required
Minimum 2 years of experience in 401(k) distribution processing within a TPA or recordkeeper environment
Excellent verbal and written communication skills
Knowledge of Excel and other Microsoft applications/software
Strong math, analytical and problem-solving skills
Strong attention to detail and a high level of accuracy
Ability to manage multiple tasks and meet deadlines
Comfortable learning new systems and working with data
Willingness to learn retirement plan concepts and grow in the role
High level of service to internal customers and clients alike
Preferred
Associate or bachelor's degree preferred, or equivalent work experience in retirement plan administration
Relius, Salesforce a plus
Company
Pentegra Retirement Services
Pentegra Retirement Services is a financial services company that provides financial retirement planning and fiduciary outsourcing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
P
Pete S.
Vice President, Chief Technology Officer
C
Charles Sorrentino
SVP CFO
Recent News
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