Aflac ยท 8 hours ago
Implementation Technical Analyst (PLADS)
Columbus, GA
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
4+ years expAflac is a Fortune 500 company and an industry leader in voluntary insurance products. The Implementation Technical Analyst will assist with process improvements, manage client onboarding materials, deliver training, and collaborate with cross-functional teams to enhance implementation delivery.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Assist with process improvements by refining workflows, supporting team development, and collaborating with cross-functional partners to enable efficient change adoption
Reviews and audits client onboarding materials and documentation to ensure accuracy, completeness, and alignment with established standards
Delivers training and updates on tools, processes, and policy changes to the implementation team
Maintains and revises team tools and documentation by coordinating updates with internal partners
Keeps account service procedures current and ensure accurate reference materials
Reviews workflows to identify improvement opportunities and recommend practical adjustments
Investigate service issues, determine root causes, and propose solution for resolution
Support Implementation Managers and Account Executives with analysis of non-standard benefits or processes
Escalates complex customer plan design issues and tracks them through resolution
Assist with finalist meetings, client onboarding, and system rollouts by preparing and presenting materials
Partner with cross-functional teams (e.g., IT, operations) on requirements gathering, testing, and regression analysis, and other business needs as required
Encourage teamwork and knowledge sharing to support smooth implementation delivery
Participates in customer meetings when needed, to address feedback or process improvements
Performs other related duties as required
Qualification
Required
Strong knowledge in employer sponsored insurance product offerings and plan designs
Proven ability to interpret and work with employer insurance contacts and service agreements
Ability to influence and guide internal and external stakeholders
Knowledge of project management principles
Strong knowledge of Aflac products, onboarding standards, and policy/procedure frameworks
Experience with executive level reporting & escalation
Excellent communication skills (verbal, written, presentation)
Decision-making and problem-solving skills
Ability to work virtually with cross-functional business units and vendors to support the customer's needs
Bachelor's Degree In a related field
4 or more years of job-related experience
Experience working directly with customers and employees
Knowledge and experience related to employer provided insurance products, and supporting client implementations
Preferred
SME in Life, Absence and Disability products
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave
Other leaves of absence, if eligible
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
H1B Sponsorship
Aflac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (3)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
Security Week
2026-01-03
2025-12-30
Company data provided by crunchbase