Local Crafts · 12 hours ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry LevelLocal Crafts is a company that manages a variety of well-known craft brands, providing exceptional quality fabrics, threads, yarns, and tools to craft enthusiasts. As a Customer Service Specialist, you will be the voice of the company, assisting customers with their orders and inquiries across multiple brands while ensuring a positive customer experience.
E-CommerceRetail
Responsibilities
Support customers across multiple brands via phone, email, web forms, and live chat
Provide accurate, timely, and friendly responses in a call-center environment
Answer questions about knitting, crochet, and quilt patterns
Use in-house systems to enter orders, update account details, track shipments, and explain return processes
Write clear, thoughtful email responses that reflect our brand voice—knowing that emails and chats may be shared publicly
Collaborate with teammates and other departments to ensure smooth resolution of customer issues
Take on special projects or additional tasks as needed
Qualification
Required
Experience in customer service, preferably in a call-center environment
Strong communication skills, both verbal and written
Ability to provide accurate, timely, and friendly responses to customer inquiries
Familiarity with knitting, crochet, and quilt patterns
Proficiency in using in-house systems for order entry and account management
Ability to collaborate with teammates and other departments
Willingness to take on special projects or additional tasks as needed
Preferred
Experience with multiple brands or products in the craft industry
Knowledge of shipping processes and return policies
Experience in handling complex customer issues
Benefits
Work remotely with a regular full-time schedule.
Gain exposure to multiple well-loved craft brands and a wide variety of customer needs.
Grow your skills in both customer service and the craft industry.
Company
Local Crafts
Local Crafts Group (formerly Premier Needle Arts / Crafts Americana Group) is on a mission to help you love what you make.
51-200 employees
Funding
Current Stage
Growth StageRecent News
peprofessional.com
2025-04-25
Company data provided by crunchbase