Langley Federal Credit Union · 9 hours ago
Senior Loan Fulfillment Representative
Newport News, Virginia, United States
Full-time
Hybrid
Mid, Senior Level
2+ years expLangley Federal Credit Union is one of the 100 largest credit unions in the United States, dedicated to shaping a meaningful path for its employees. The Senior Loan Fulfillment Representative coordinates and processes loan products and services, ensuring operational excellence and compliance while mentoring other team members.
BankingFinancial ServicesNon Profit
Responsibilities
Performs all duties of a Loan Fulfillment Representative
Trains and mentors both new and existing Loan Fulfillment Representatives, providing onboarding support, ongoing coaching, knowledge reinforcement, and performance guidance
Maintains, reviews, and updates training material to ensure accuracy, compliance, and operational consistency
Assists leadership with reporting, tracking, and auditing functions
Partners with leadership to conduct quality reviews and delivers feedback to team members to improve accuracy and performance
Assists with deterring, identifying, and escalating potential fraudulent activity
Conducts a meticulous second layer of verification on high-risk transactions
Handles and resolves escalated member and internal service issues, exercising sound judgment and professionalism
Assumes operational responsibility in the absence of the manager
Identifies opportunities for process improvement and efficiency within the department and collaborates with leadership for implementation
Demonstrates strong leadership abilities by modeling expected behaviors and fostering a positive, high-performing team environment
Qualification
Required
Associate's degree and two years of experience in consumer lending operations, loan funding, or a related high-volume financial services role required, or an equivalent combination of education and experience
Experience must include: Performing verification, auditing, or quality control functions within loan processing or funding
Training or onboarding employees in a loan operations or financial services environment
Independently resolving complex or escalated loan funding scenarios
Benefits
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Company
Langley Federal Credit Union
Langley Federal Credit Union is a firm that specializes in banking, credit cards, loans, insurance, and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Ryan
President/CEO
Gregory Manweiler
CFO
Recent News
The Virginian-Pilot
2025-12-16
The Virginian-Pilot
2025-11-05
MarketScreener
2025-04-24
Company data provided by crunchbase