Commercial Bank of Texas ยท 2 months ago
Customer Service Rep 2 or 3 McKinney, TX
McKinney, TX, USA, 75070
Full-time
Onsite
Mid LevelCommercial Bank of Texas is seeking a Customer Service Representative II or III. The role involves assisting customers with various banking transactions, promoting services, and ensuring compliance with bank policies while providing high-quality customer service.
BankingFinancial Services
Responsibilities
New duties may include, but are not limited to, branch end of day, balancing or auditing of vaults or teller drawers, ordering money for the branch as well as be able to find outages on the cash balancing report input, edit and open new accounts or loans and may provide direction or limited supervision to CBTx employees
Able to promote, explain and cross sell any personal deposit service offered by CBTx and the related fees including but not limited to CD's, IRA's, Consumer Loans and Personal DDA accounts. Evaluating customer needs, and promptly responding in person or by telephone concerning account status, account balances, stop payments, funds availability, monetary transfers, NSF's, OD status, and statement requests. Also refers customers to the appropriate CBTx financial specialist when appropriate such as Real-estate, Commercial Loans, Insurance Services or Merchant Services
Be able recognize and resolve customer electronic banking issues including but not limited to Debit Card inquires, Reissue Debit cards, Resetting Debit Card PIN's, Debit Card and ATM disputes
Balances cash drawer at the end of the shift and compares totaled amount to electronic journal on DCI. Scans images of items validated by the DCI Teller system and balances the files by using the Branch Capture system. Reports any discrepancies to the supervisor as necessary and is able to find outages when on the cash balancing report
Recognizes and addresses customer by name when possible. Listens carefully to customer requests, comments or complaints and responds appropriately in accordance with CBTx procedures
Receives and processes deposits or withdrawals of cash, checks, collection items and utility payments for deposits to accounts, verifies amounts, examines these items for proper endorsement, and enters transactions into computer records in an accurate, prompt, and efficient manner
Receives mortgage, consumer loan, commercial loan, and other payments, inspects negotiable instruments and cash offered for payment and ensures the payments match balances due, enters payments received into DCI Teller
Sell Official Checks, money orders, travel card, CBTx gift cards, white zipper bags and Redeem U.S. Savings Bonds
Verifies and packages coins and currency to be sold to FED. or other branches. Not to exceed armored car insurance limit of $250,000 per bag or branch vault limits
Maintains cash supply within prescribed limits, orders cash when necessary, prepares cash transfer slips and counts incoming cash. When over prescribed vault or teller drawer limits must fill out the OLF (Over Limit Form) within the campus
Places holds on accounts for uncollected funds and prepares CBTx Notice of Delayed Availability in accordance with CBTx procedures
Prepares CTR's within DCI Teller and forward with correct documentation to BSA officer or designee and may also prepare and submit electronic CTR's to FinCEN
Performs bank by mail and night deposit functions where available
May prepare and maintain various reports and records, using Microsoft word, excel or open office
Must be in compliance with CBTx Social Media and Policy
Dresses appropriate for work environment, adhering to CBTx's dress policy
Avoids improper business etiquette such as gum chewing, rude facial gestures, and improper behavior in dealing with customers
Performs other duties and responsibilities as assigned
Qualification
Required
Demonstrate increased knowledge and skills in customer service and professionalism
Assist in a variety of checking, savings, and credit account transactions
Assist customers with inquiries related to personal accounts or loans
Identify customer needs and make referrals to appropriate CBTx deposit, loan, and insurance specialists
Participate in special projects as needed while balancing primary responsibilities
Perform branch end of day, balancing or auditing of vaults or teller drawers
Order money for the branch and find outages on the cash balancing report
Input, edit, and open new accounts or loans
Promote, explain, and cross-sell personal deposit services offered by CBTx
Evaluate customer needs and respond to inquiries concerning account status and transactions
Recognize and resolve customer electronic banking issues
Balance cash drawer at the end of the shift and report discrepancies
Address customers by name when possible and respond appropriately to requests
Process deposits or withdrawals of cash, checks, and utility payments accurately
Inspect negotiable instruments and cash for loan payments and ensure accuracy
Sell Official Checks, money orders, travel cards, and CBTx gift cards
Verify and package coins and currency for sale to FED or other branches
Maintain cash supply within prescribed limits and prepare cash transfer slips
Place holds on accounts for uncollected funds and prepare notices as required
Prepare CTR's within DCI Teller and submit documentation to BSA officer
Perform bank by mail and night deposit functions where available
Prepare and maintain various reports and records using Microsoft Word, Excel, or Open Office
Comply with CBTx Social Media and Policy
Dress appropriately for the work environment and adhere to dress policy
Avoid improper business etiquette in dealing with customers
Perform other duties and responsibilities as assigned
Knowledge of Bank policies and procedures and regulatory compliance laws
Complete all compliance training as scheduled
Company
Commercial Bank of Texas
Commercial Bank of Texas, N.A provides consumer and commercial banking products & services, insurance products, & trust services in Texas.
Founded in 1901
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase