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RTX · 1 month ago

Customer Quality Program Manager (CQM) - Onsite

HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $204K/yr

8+ years exp

RTX is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. The Customer Quality Program Manager (CQM) acts as the primary customer point of contact for quality, focusing on improving customer satisfaction through quality improvement initiatives and leading cross-functional teams to resolve issues and drive preventative actions.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Accountable for root cause corrective action investigations for nonconformance escapes with a cross functional team including members from product quality, manufacturing engineering, design engineering, operations, etc

Performs escape management procedures for disclosure of nonconforming hardware

Leads customer audits/assessments as required

Manages customer satisfaction metrics and develops plans to recover and maintain goals

Review customer quality requirements to ensure compliance with requirements, objectives, and/or contracts

Identifies and manages risk in product development primarily utilizing and driving PPAP core elements (e.g. PFMEA, MSA, Process Flow and Control Plans, etc.)

Qualification

Quality Management SystemsRoot Cause AnalysisAerospace Quality AssuranceFAAEASA knowledgeASQ CertificationCustomer-facing experienceManufacturing processes knowledgeProblem-solving skillsCollaboration skills

Required

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field

In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools

Experienced and comfortable with customer-facing responsibilities

5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product development

FAA, EASA and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired

Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA)

Benefits

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

This position may be eligible for relocation

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees