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Oregon Department of Human Services · 1 day ago

Operations Support (Public Benefits Specialist – Entry) Bilingual Required English/Spanish!

Gresham, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

Oregon Department of Human Services is dedicated to empowering Oregonians to rise above poverty. The Operations Support (Public Benefits Specialist – Entry) role involves providing support to Oregonians in accessing vital services through the Self-Sufficiency Program, ensuring a welcoming environment and assisting with inquiries in person and digitally.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department

Support the infrastructure of the office by supporting the day-to-day operation

Assist Oregonians in-person, over the phone or by email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs

Assisting Oregonians through a trauma informed lens

May include financial desk responsibilities

Providing support for the business functions within the office

Qualification

Customer serviceBilingual English/SpanishData entryDigital platform navigationEmpathyCommunication skillsIntegrity

Required

Bilingual Required – English & Spanish

To qualify for this position, you must be bilingual in Spanish and English

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept

Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment

Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences

Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion

Experienced in accurately entering and verifying detailed data

Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion

Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification

A valid driver's license and acceptable driving record may be required for this position