Inside Higher Ed ยท 1 day ago
Federal Work Study - ITS Helpdesk Specialist Student Assistant (Cartersville)
Rome, GA
Full-time
Onsite
New Grad
$12/hr - $12/hrGeorgia Highlands College is seeking a Federal Work Study - ITS Helpdesk Specialist Student Assistant to provide assistance in helpdesk functions. The role involves frontline support through various channels including phone calls, emails, and in-person interactions to assist faculty, staff, and students.
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Responsibilities
Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students
Creates tickets in ITS Ticketing system for helpdesk resolution and tracking
Assists Client Technology Specialists with providing services to end-users
Assists with projects within the Information Technology Services Division
Performs related duties
Qualification
Required
Must be currently enrolled at Georgia Highlands College
Must be Pell Grant eligible (FAFSA)
Must be making Satisfactory Academic Progress (SAP)
Must have an unmet need based on total cost of attendance of student
Excellent customer service skills
Knowledge of information technology systems and internal controls
Knowledge of information technology best practices
Skill in the analysis of problems and the development and implementation of solutions
Skill in oral and written communication
Preferred
Resume
Cover Letter
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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