Henry Schein · 4 hours ago
Equipment Service Technician - Bay Area, California
California, United States
Full-time
Onsite
Mid Level
$47K/yr - $74K/yr
3+ years expHenry Schein is a company focused on providing quality healthcare products and services. The Equipment Service Technician is responsible for delivering repair and installation services of equipment in practitioner offices, ensuring excellent customer service and satisfaction.
DentalHealth CareMedical Device
Responsibilities
Provides repair services to customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services
Can work independently and manage all on site installation, repair maintenance and test tasks
Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience
Maintains and manages proper levels of inventory in van
May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
Produces timely and detailed service reports
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training
Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments
Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing
Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies
Participates in special projects and performs other duties as required
Qualification
Required
3 Level 1 Certifications determined by the ROM/ZOM based on business need
Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA's, 2579 reporting, etc.)
Intermediate knowledge of hydraulics, mechanical and electrical systems
Ability to lead installations
Must work well independently
Intermediate troubleshooting skills
Proven ability to work with confidential information
Ability to present preventative maintenance to customer
Independent self-starter
Intermediate computer skills
Interpersonal/ communication skills
Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA's, 2579 reporting, etc.)
Proven ability to work with confidential information
Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background
Preferred
Typically, High School education, vocational training and/or on-the-job training
Associates degree or Technical School Certification is preferred
Benefits
Eligible for a bonus not reflected in the posted range subject to the achievement of the plan
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
2025-12-29
Morningstar.com
2025-12-24
2025-12-24
Company data provided by crunchbase