Comcast · 9 hours ago
Xfinity Retail Service Associate - Part Time
West Hartford, CT
Part-time
Onsite
Entry, Mid Level
$17/hr - $17/hr
2+ years expComcast is a Fortune 50 leader in media and technology, seeking to enhance customer experiences through their retail services. The Retail Service Associate role focuses on providing exceptional customer service, supporting mobile services, and assisting with store operations and inventory management.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Takes a customer-first approach with all interactions and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return to the store
Provides mobile post sale support including but not limited to device set up and data transfers
Acts as primary mobile escalation lead in scenarios when team members require mobile Tier 2 Support
Empowers and coaches team members to resolve mobile service issues using Xfinity Mobile 360 and avoid escalations when appropriate
Serves as product ambassador to peers and customers
Assists the leadership team with physical and serialized, cycle and non-serialized inventory counts and looks for improvement opportunities
Assists with reverse logistics, shipping returns, upgrades, trades, etc
Assists with receiving inventory and properly stocking the back of store to standards
Assists with Buy Anywhere Pickup in Store (BAPIS) tasks and actively seeks improvement opportunities
Assists with merchandising resets
Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning and reports to leadership when exceptions are found
Greets and triages customers ensuring they connect to a sales consultant in a timely manner, and direct customers to product demonstrations and experiences
Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories
Completes training requirements and actively engages in team huddles and team learning. Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates
Able and willing to perform operational and administrative tasks including pulling daily reports for the Store management
Complies with all company and retail operational policies and procedures
Must be able to carry and lift to 25-pound boxes, stand, and move about the store constantly
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other Duties And Responsibilities As Assigned
Qualification
Required
High School Diploma / GED
2-5 Years of relevant work experience
Customer-Focused
Workplace Organization
Technical Knowledge
Teamwork
Self Motivation
Critical Thinking Problem Solving
Resilience
Communication
Professional Integrity
Must be able to carry and lift to 25-pound boxes
Must be able to stand and move about the store constantly
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Benefits
Commission under the terms of an applicable plan
Bonus
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Fierce Network
2026-01-11
2026-01-07
2026-01-07
Company data provided by crunchbase