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UCSF Health · 2 days ago

Ambulatory Care Administrative Coordinator 2

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

UCSF Health is a leading healthcare provider committed to innovative patient care and advanced technology. They are seeking an Ambulatory Care Administrative Coordinator 2 to manage the clinical coordination of the Cochlear Implant program and oversee the operational management of the Balance and Falls Center and Otology department.

BiotechnologyEducationHealth CareHospitalMedical

Responsibilities

Managing the clinical coordination of the Cochlear Implant program

Daily operational management of the Balance and Falls Center and Otology department

Patient liaison, data analysis and marketing work, compliance and quality assurance, financial management of cash-flow into the clinic, patient satisfaction, analysis of operational trends, deficiencies, and opportunities for creation of plans for implementation

Knowledgeable about all aspects of scheduling and the revenue cycle, such as registration, scheduling, referral coordination, insurance authorizations, check-out, pricing and billing of services, cash collection and NOFO/NOFI practices

Owning and managing the Balance and Fall Center along with the Otology department patient database

Identifying/creating reporting to creatively analyze referral sources and abstract information from health care plans and medical records from referring practices to identify marketing strategies and create the optimal patient and provider experience

Preparing necessary documents for weekly team meetings with internal and external providers

Purchasing and managing inventory of all hearing aid and cochlear implant related supplies/equipment

Resolving billing problems including working assigned reports to resolve problems and ensure payment on accounts

Independently trouble-shooting daily issues, including patient, staff, and provider concerns and escalating them to management as appropriate

Collaborating with other departments to recognize the synergistic value of partnerships with other practices

Creating a comprehensive patient experience and care plan for patients and may be involved in test assisting

Assisting in staff orientation and ongoing training; redistributing work within the OHNS team as needed; covering for OHNS staff when they are out; helping to supervise and cover other areas of the practice when the manager or supervisor is off-site; providing input on employee evaluation and hiring of staff

Qualification

Patient scheduling systemsData analysisMedical terminologyEPIC EMRWindows-based softwareCustomer service skillsAnalytical skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations

Knowledge of Medical Terminology

Knowledge of data collection, compilation, and analytical techniques

Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices

Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions

Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants and outside agencies

Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance

Working knowledge of the organization and how to get issues resolved

Solid interpersonal and customer service skills

Ability to be diplomatic and highly organized

Ability to remain calm under pressure and apply sound judgment

Ability to work independently in a fast-paced, demanding environment with minimal supervision

Ability to manage and oversee multiple tasks simultaneously, including high daily call volume

Ability to communicate effectively, both orally and in writing

Proficiency with Windows-based software including Microsoft word, Excel, Outlook

Knowledge of computer systems and software used in functional area

Prior experience with EPIC EMR