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Weave · 17 hours ago

Payments & Upsell Enablement Manager

Lehi, UT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Weave is a company focused on enhancing customer experiences through innovative solutions. They are seeking a Payments & Upsell Enablement Manager to develop training programs and enablement initiatives, aimed at improving the skills and behaviors of the revenue organization concerning payments offerings and upselling strategies.

MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP

Responsibilities

Communication and coordination with leadership to proactively identify mindset, skillset, and toolset challenges and the metrics associated with our payments and upsell products and services

Live training and presentations for individuals and in large groups

Develop and deliver training programs to onboard and up-skill the revenue team, focusing on product knowledge, customer retention, sales and customer experience

Create impactful content, including presentations, case studies, product demos, process documentation, and more to support customer facing teams

Collaborate with Product, Marketing, Onboarding, Sales Operations, sales leadership and customer success teams to align efforts, improve customer sales and retention, and refine enablement initiatives

Analyze payments products and services performance to proactively identify gaps, implement data-driven improvements, and ensure quality in customer interactions

Stay informed on industry trends, competitors, and customer needs to shape effective revenue team enablement strategies

Qualification

Revenue enablement experiencePayments products knowledgeTraining program developmentSalesforce proficiencyProject management skillsPMP certificationSales experienceProactive mindsetLMS/content management skillsGoogle/Microsoft Suite proficiency