Findhelp · 1 week ago
Account Director
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$116K/yr - $175K/yr
5+ years expFindhelp is a mission-driven organization focused on connecting people to social care resources. The Account Director will manage executive customer relationships, drive revenue initiatives, and ensure the success of large accounts within the healthcare sector, particularly with Payors and Health Systems.
ComputerInternetSoftware
Responsibilities
Drive Technology Integration Strategy: Lead discussions on platform integration points, specifically addressing EHR/EMR (Electronic Health Record/Medical Record) integration and data flow with key client stakeholders
Lead Strategic Upsell Planning and Net Revenue Generation: Consistently drive, negotiate, and close contract renewals, major upsells, and product expansions within the assigned portfolio
Advance Customer’s Health Outcome Goals: Strategize with customers on how Findhelp’s technology can support customers in achieving their goals, specifically relating to SDOH and care coordination
Create Strategic Account Plans: Develop plans to achieve the organizational goals of our customers, clearly articulating how Findhelp’s products and services align with those goals
Build and Maintain Quality Executive Relationships: Develop & maintain trusted advisor relationships with executive sponsors, government officials, and/or customer stakeholders within Health Plans and Systems
Own Overall Customer Health: Be the accountable party to ensure customer value is delivered on time and with exceptional quality. Regularly monitor customer health, proactively identify risks, and create/manage action plans for risk mitigation
Serve as the Main Escalation Point for Customer Leadership: Manage expectations and timelines for both the client and internal personnel
Be a Division Leader: Mentor & support Customer Success and Professional Services team members to achieve the account objectives you set within your portfolio
Lead Customer-Facing Presentations to share insights, leading practices, and industry trends specific to the healthcare landscape
Collaborate with Internal Teams to support internal operations and communication regarding company goals (e.g., Rev Ops, National Accounts Monthly meeting)
Qualification
Required
5+ years of enterprise-level experience in strategic account management, customer success, or relevant industry leadership, such as Healthplan leadership experience, Hospital leadership experience, or EMR/EHR software experience
Experience negotiating or evaluating vendor contracts for healthcare entities or managing SaaS contracts with a track record of successful closing
Intrinsically motivated, results-oriented, data focused, and ambitious
Superior communication, networking, and relationship skills; demonstrated ability to communicate/present effectively at all levels of the organization
Possesses an ownership mentality, skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
Strong interest and knowledge base in Social Determinants of Health (SDOH), organizational innovation, health outcomes and quality, and healthcare trends
Ability to travel to conferences, trade shows, and customer locations (15-25%)
Demonstrated experience working directly with the C-Suite (e.g., CEO, CMO, COO, Plan Presidents)
BS/BA degree
Benefits
401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Employee only paid Health, Dental, and Vision insurance
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
Culture Committee
Leadership Development Training
Paid Volunteering Time
Company
Findhelp
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mukta Nandwani
Chief Technology Officer
Jaffer Traish
Chief Operating Officer
Recent News
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