Service Desk Specialist I jobs in United States
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OneOncology · 18 hours ago

Service Desk Specialist I

positionNashville, TN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. They are seeking a Service Desk Specialist I to serve as the primary point of contact for technology-related issues, responding to end-user incidents and service requests while contributing to the improvement and development of the Service Desk.

Health CareOncology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Operations of the day-to-day components of the OneOncology Service Desk. This includes, but is not limited to, incident ticket resolution, technical customer service, and response to other requests related to technology operations
Provide excellent customer service through both incoming phone calls and the ticketing system to our internal user base
Logs and tracks problems; proactively maintains problem tracking databases as part of the problem resolution process
Triage and escalate customer issues to next level teams as necessary
Determine appropriate vendor to resolve problems and coordinate with other technical areas as needed
Provide consistent feedback and updates to customers and other appropriate teammates from start through resolution of enterprise-wide technology issues
Participate in hardware setup and onboarding for new users to OneOncology
Create documentation for common issues and/or requests that will aide in self-help for both technicians and end users
Thoroughly document all steps taken during ticket resolution in the ticketing system
Inventory/Asset Management duties as needed
Participate in 24x7 on-call support
Occasional travel, if needed
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer

Qualification

IT Service ManagementServiceNowTechnical Customer ServiceITIL CertificationA+ CertificationMicrosoft ProductsSituational AwarenessCommunication SkillsCoachable Mindset

Required

Highschool diploma required
1 – 3 years of recent experience in technology, service desk, or helpdesk

Preferred

college degree in relevant field is preferred
Healthcare related experience a plus
ITIL certifications a plus
Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substitute

Company

OneOncology

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OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
dateFounded in 2018
location
Nashville, Tennessee, USA
people-size1001-5000 employees
web-link
https://oneoncology.com/

H1B Sponsorship

OneOncology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Cencora
2025-12-12Acquired
2023-04-20Secondary Market

Leadership Team

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Davey Daniel
Chief Medical Officer
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Recent News

PR Newswire
Provident Healthcare Partners Advises Chesapeake Oncology-Hematology Associates on its Partnership with Chesapeake Urology Associates
2026-01-05
MarketScreener
Drug Distributors Poised for Growth Amid Emerging Risks, BofA Says
2026-01-05
Pharma Letter
Cencora to fast-track OneOncology buyout in $7.4bn deal
2025-12-18
Company data provided by crunchbase