Comcast · 8 hours ago
Dispatch Technician 1, Machine Q
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$19.46/hr - $19.46/hr
0+ years expComcast is a leading technology provider offering connectivity and managed solutions. The Dispatch Technician 1, Machine Q role involves providing technical support, troubleshooting managed services, and ensuring timely resolution of customer issues through effective communication and collaboration with internal teams.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Provides troubleshooting support to identify appropriate resolution for Comcast Business managed services, specifically Machine Q
Manages ticket queues
Interfaces with technical agents, field service technicians and other internal partners as needed to resolve customer troubles
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
Achieve standards for consistent performance (scorecards)
Utilize tools and resources to troubleshoot and repair managed services customer problems
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Responsible for taking technical support calls from Comcast Business Field Technicians and troubleshooting to identify appropriate resolution for managed services
Verifies service restoration and escalates to appropriate fix agents to ensure timely resolution, with a primary emphasis on a quality first call resolution
Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools
Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time
Works on straight forward tasks using established procedures
Provides troubleshooting support to identify appropriate resolution for Comcast Business managed services, specifically Machine Q
Manages ticket queues
Interfaces with technical agents, field service technicians and other internal partners as needed to resolve customer troubles
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
Achieve standards for consistent performance (scorecards)
Utilize tools and resources to troubleshoot and repair managed services customer problems
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Education: Associate's Degree
Relevant Work Experience: 0-2 Years
Preferred
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
Benefits
Best-in-class Benefits
An array of options, expert guidance and always-on tools
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Fierce Network
2026-01-11
2026-01-07
2026-01-07
Company data provided by crunchbase