Lulu and Georgia · 1 day ago
Showroom Manager
Los Angeles, CA
Full-time
Onsite
Senior Level
5+ years expLulu and Georgia is seeking a sales-driven Showroom Manager to launch and lead their first physical showroom in West Hollywood. This role is responsible for showroom performance, team leadership, and driving revenue through client engagement and operational excellence.
Home DecorHome ServicesInterior Design
Responsibilities
Lead the successful opening of the West Hollywood showroom, partnering cross-functionally to prepare the space, systems, and team for launch
Hire, onboard, and train the showroom team; establish SOPs and daily operating standards
Serve as the on-site owner during the opening phase, resolving issues in real time and ensuring readiness for soft and grand openings
Own showroom revenue targets and performance across daily, weekly, and monthly horizons
Lead and develop a high-performing sales team with clear expectations around conversion, follow-up, and pipeline ownership
Drive in-store conversion and post-visit sales through consistent clienteling and proactive outreach
Ensure accurate capture of customer data to support omnichannel attribution and forecasting
Partner with Sales Operations on reporting, pipeline visibility, and performance insights
Deliver a premium, white-glove experience for retail customers, designers, and hospitality clients
Ensure personalized design guidance, product education, and ordering support throughout the customer journey
Own post-visit follow-up, including quotes, samples, and relationship-building that drives long-term value
Act as the escalation point for VIP and complex client situations
Recruit, coach, and performance-manage showroom associates against clear sales KPIs
Build staffing schedules aligned with traffic and business needs
Foster a culture of accountability, collaboration, and sales excellence aligned with Lulu and Georgia’s brand values
Ensure consistent and accurate use of HubSpot and POS systems across all showroom activity
Oversee daily showroom operations, visual standards, merchandising execution, and inventory accuracy
Manage showroom operating expenses and staffing budgets responsibly
Partner cross-functionally to refine processes, reporting, and scalable showroom practices
Support in-store events, trade programming, and brand activations in partnership with Marketing and PR
Build relationships with local designers and industry partners
Serve as the voice of the customer by sharing insights on buying behavior, objections, and trends to inform broader retail strategy
Qualification
Required
5–7+ years of retail management experience, ideally within luxury home, furniture, or design-driven brands
Proven track record of achieving sales targets in a high-touch environment
Strong people leadership experience with clear performance accountability
Excellent communication skills, executive presence, and customer-first mindset
Operationally strong, detail-oriented, and comfortable in fast-paced, evolving environments
Experience with POS and CRM systems
Preferred
Experience opening or scaling a new retail location strongly preferred
HubSpot experience preferred
Company
Lulu and Georgia
We’re Lulu and Georgia. Based in Los Angeles, we design and curate the best in interiors to inspire your home.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kristine Mittendorf
CFO/COO
Tracey Kennedy
Senior Manager of Partner Operations
Recent News
Business Strategy Hub
2023-12-24
Retail Customer Experience
2023-12-24
New York Magazine
2023-12-24
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