USTA National Campus ยท 13 hours ago
Undergraduate Intern Summer 2026 - Customer Care
Orlando, FL
Internship
Hybrid
Intern
$16/hr - $16/hr
Start in 2026 SummerUSTA National Campus is the national governing body for the sport of tennis, committed to promoting and developing tennis at all levels. The role involves providing support to customers interacting with USTA digital platforms, enhancing customer experience, and contributing to service-improvement strategies.
Sports
Responsibilities
Respond to customer inquiries via chat, phone, and email, providing timely, accurate, and professional support
Maintain and update customer care resources, including FAQs, troubleshooting guides, and user tutorials
Analyze customer interactions to identify trends, common issues, and opportunities for improvement
Collaborate with team members to develop new support materials and enhance existing resources based on customer feedback
Manage customer service tickets, track follow-up communication, and help ensure customer satisfaction
Participate in team meetings and brainstorming sessions to identify enhancements to the overall customer experience
Qualification
Required
Strong written and verbal communicator with a clear, professional tone
Customer-service minded, with an interest in understanding user needs and improving support experiences
Analytical and detail-oriented, with the ability to conduct research and interpret data
Proficient in Google Suite (Docs, Sheets, Slides); familiarity with CRM or customer service tools is a plus
Collaborative, easy to work with, and eager to learn
Motivated, adaptable, and comfortable working in a fast-paced environment
Strong problem-solver capable of resolving issues efficiently and independently
Organized, with the ability to manage multiple tasks and maintain attention to detail
Preferred
Experience in customer service or support roles (online or in-person)
Experience creating content such as help articles, guides, or FAQs
Strong organizational and prioritization skills
Benefits
Weekly professional development workshops.
Participation in a group project which will be presented to staff at the end of the program.
Opportunity to have your resume reviewed by one of our recruiters.
Ability to participate in company activities, including our 7 Business Resource Groups.
And more!
Company
USTA National Campus
The USTA National Campus is your one-stop destination for tennis, pickleball, and padel.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase