ADNET Systems, Inc. · 18 hours ago
Network Operations Center Specialist
Greenbelt, MD
Full-time
Onsite
Mid, Senior Level
4+ years expADNET Systems, Inc. is seeking a Network Operations Center/System Support Specialist to support NASA's Goddard Space Flight Center. The role involves monitoring and troubleshooting NASA’s Mission Network, providing operational oversight for network equipment, and collaborating with various stakeholders to ensure reliable communications for mission-critical operations.
EducationInformation TechnologySoftwareTraining
Responsibilities
Support NASA Communication (NASCOM) at GSFC, a fully integrated 24x7 network operations center, including working non-standard shifts, weekends, holidays, and mission-critical coverage periods as required
Monitor and troubleshoot NASA’s Mission Network using a suite of network management, diagnostic, and performance-analysis tools to ensure continuous, reliable communications for mission-critical operations
Provide operational oversight and basic maintenance support for enterprise network equipment, including Cisco routers and switches and Juniper routers, following established configuration and change-control procedures
Operate and support NASA-unique communications hardware, ensuring proper functionality, timely fault isolation, and adherence to mission-specific operational requirements
Support day-to-day network operations by responding to alerts, analyzing anomalies, escalating issues appropriately, and maintaining situational awareness of all active mission circuits and services
Collaborate directly with other NASA centers, mission partners, and external customers to resolve real-time network, dataflow, and system-level issues that are unique to NASA’s mission environment
Participate in the testing, validation, and implementation of new network services, upgrades, and technology integrations, including documenting results and providing operational feedback
Maintain accurate operational logs, incident reports, and shift-handover documentation to ensure continuity across a 24x7 mission operations environment
Adhere to NASA operational standards, security requirements, and configuration management practices, ensuring compliance with all mission and agency directives
Successfully complete both a written and practical certification exam covering NASCOM operations and Mission Network procedures within 180 days of hire
Contribute to continuous improvement efforts, including updating procedures, identifying operational risks, and recommending enhancements to tools, workflows, and monitoring capabilities
Qualification
Required
High School and four years of experience
Strong understanding of TCP/IP networking concepts, including routing, switching, and protocol behavior in mission-critical environments
Proficiency in IP addressing, subnetting, and network segmentation, with the ability to interpret and apply addressing schemes in real-time operations
Excellent written and verbal communication skills, with the ability to clearly document issues, coordinate with peers, and communicate with mission partners
Hands-on experience with industry-standard networking platforms, including Cisco, Juniper, and Ciena devices
Effective cross-team communicator, capable of coordinating network and customer issues with engineering, operations, and external technical groups
Ability to multi-task in a high-tempo operational environment, responding quickly and accurately to real-time dataflow and network anomalies
Willingness and ability to work non-standard hours, including rotating shifts, nights, weekends, and holidays in a 24x7 mission operations center
Familiarity with network monitoring and management tools, such as NNMi, Spectrum, MRTG, or similar platforms
Experience supporting Wide Area Network (WAN) connectivity, including troubleshooting, performance analysis, and fault isolation
Successfully complete both a written and practical certification exam covering NASCOM operations and Mission Network procedures within 180 days of hire
Contribute to continuous improvement efforts, including updating procedures, identifying operational risks, and recommending enhancements to tools, workflows, and monitoring capabilities
Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher
Preferred
Familiarity with standard trouble-ticketing workflows and incident management processes; currently utilizing BMC Remedy and transitioning to ServiceNow
Experience using data analyzers, network probes, and diagnostic/performance measurement tools to isolate and resolve complex network issues
Proficiency with basic network diagnostic commands, including traceroute, ping, and related utilities
Knowledge of WAN transport technologies, such as SONET, MPLS, and other carrier-grade protocols
Experience working with commercial telecommunications carriers, such as AT&T, Verizon, or equivalent service providers
Understanding of transmission principles and legacy transport technologies, including T1, T3, DS-3, OC-3/48, and related circuits
Knowledge of serial interfaces and standards, such as RS-232, V.35, and RS-449
Basic familiarity with Linux, including navigation, log review, and simple command-line operations
Holds either a current CCNA, CCNP or JNCIA
Company
ADNET Systems, Inc.
Welcome to ADNET, a small business, recognized for customer-centric solutions.
201-500 employees
H1B Sponsorship
ADNET Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown1999-05-05Series Unknown
Leadership Team
Dr. Marangelly Fuentes, PMP
Chief Science Officer
Thomas Gaeng
Chief Information Officer
Recent News
Fox Business
2023-01-07
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