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KEENFINITY Group · 18 hours ago

Customer Service Representative (CSR)

Fairport, NY

Full-time

Hybrid

Mid Level

$44K/yr - $55K/yr

3+ years exp

KEENFINITY Group is a globally leading provider of innovative and professional security and communication solutions. They are seeking a Customer Service Representative to develop and maintain excellent customer relationships, handle customer inquiries, and ensure total customer satisfaction through effective service and support.

Electrical & Electronic Manufacturing

No H1B

Responsibilities

Responsible for developing and maintaining excellent customer relationships

Handle various forms of customer contact, and accurately process customer orders for products and literature

Interface and provide customer service to our Major Accounts with special requirements, manage special projects, and create reports as required

Promote consistent and excellent customer relations and loyalty

Routinely communicate accurate delivery information, and promptly update customers when changes occur

Respond to customer inquiries in a timely manner through the most appropriate means of communication

Provide pricing, delivery information, order status, and return authorization to customers as specified by department procedures

Perform error-free order entry and modification. Follow up on orders as needed

Act as team player and effectively back up others as needed

Take initiative to find value-added work when call volume is low

Interface with internal departments on all aspects of customer service; serve as Voice of the Customer

Keep departmental files up-to-date per records retention procedures

Complete special projects as assigned by management

Qualification

Customer service experienceMS ExcelSAP ERPTyping 55 WPMVerbal communicationWritten communicationProfessional telephone etiquetteMultiple language capabilityTeam player

Required

High School Diploma or GED required

3-5 years of experience in a customer service required; experience in a call center environment is preferred

Excellent computer skills and working familiarity with multiple software packages, preferably MS Excel and SAP ERP software packages

Minimum typing ability of 55 WPM

Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner

Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction