SeaWorld Parks & Entertainment · 5 days ago
PT Supervisor, Merchandise
San Antonio, TX
Part-time
Onsite
Entry, Mid Level
2+ years expSeaWorld Parks & Entertainment is dedicated to caring for animals and providing memorable experiences for guests. They are seeking a PT Supervisor, Merchandise to provide frontline management supervision in various areas, ensuring excellent guest experiences and overseeing the development of team members.
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Responsibilities
Guides team to exceed financial and guest service targets for location(s)
Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
Facilitate the timely completion of work order
Scheduling of ambassadors and monitors Kronos; timecard management
Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise
Product research and management as it relates to the area
Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive, and functional merchandise displays
Sign off on Customer refunds up to $200
Perform department duty responsibilities as assigned
Coordinate annual inventory for assigned location(s)
Assist Manager with plan-o-grams for prompt and correct product activation
Assist with planning promotional presentation layouts and merchandise events
Monitor area programs for any inconsistencies and correct
Ensure excellent customer service by responding to customer requirements, expectations, and needs
Occasionally assist other locations and areas throughout the park as needed; other duties as assigned
Qualification
Required
At least 18 years old
High School diploma for GED; or equivalent combination of education and experience
Minimum two years related experience; or equivalent combination of education and experience
Excellent written/verbal communication skills and be able to speak effectively before groups
Excellent math skills in computing rate, ratio and percent and creating and interpreting graphs
Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods
Able to regularly use hands and fingers
Able to handle multiple tasks and work in a fast-paced environment
Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
Outgoing, and able to provide excellent guest service and interact favorably with the public
Ability to self-motivate as well as motivate ambassadors
Basic knowledge of financial terms for the revenue department
Able to work indoors and outdoors in all weather conditions
Able to work independently and troubleshoot issues
Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
Preferred
Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems
Theme park experience
Benefits
FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways
Company
SeaWorld Parks & Entertainment
SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world.
10001+ employees
H1B Sponsorship
SeaWorld Parks & Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Zhonghong Holdings Group
2017-03-24Post Ipo Equity
2013-04-19IPO
2009-01-01Series Unknown
Leadership Team
Jim Forrester
Interim Chief Financial Officer and Treasurer
Ian Parker
Corporate Vice President, Head of Groups and Partnerships
Recent News
The Orlando Sentinel
2025-12-29
2025-11-27
2025-11-11
Company data provided by crunchbase