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Inside Higher Ed · 3 days ago

Endpoint Administrator

Lawrenceville, GA

Full-time

Onsite

Mid Level

$64K/yr - $80K/yr

3+ years exp

Georgia Gwinnett College is dedicated to providing an exceptional educational experience to its students. The Endpoint Administrator will assist with the administration of endpoint management tools, asset management, software provisioning, and endpoint security, ensuring alignment with the University System of Georgia's IT handbook.

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Responsibilities

Create workflow task sequences for hardware and software deployment. Identify opportunities for automation and systems integration

Package and deploy software applications to streamline the deployment process and maintain a standardized environment

Manage device and software inventories using asset management tools in coordination with IT staff

Create and maintain comprehensive documentation for processes and procedures and technical tools/solutions

Act as backup for the lead endpoint administrator

Recommend hardware and device standards

Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis

Maintain working knowledge of the University System of Georgia (USG) Information Technology (IT) handbook and all relevant policies, regulations, and laws as they relate to endpoint management and security

Other duties as assigned

Qualification

Endpoint management systemsScripting languagesMicrosoft Security solutionsActive DirectoryMobile device managementWindows operating systemMac operating systemIOS operating systemAndroid operating systemMicrosoft 365 applicationsTechnical supportProblem solvingCommunication skillsOrganizational skills

Required

4 Year / Bachelor's Degree

Three or more years of relevant experience, experience may be considered in lieu of education

Preferred

Experience working in education

Experience with endpoint management systems such as MCM, Intune, and JAMF

Experience with scripting languages, mobile device management, and privilege/right management

Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions)

Experience configuring, deploying, and managing Microsoft Security solutions

Demonstrated experience providing technical support

Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems

Experience working in Active Directory, Entra ID, and policy management

Experience supporting Microsoft 365 applications and environment