Capital Bank, N.A. · 3 hours ago
Customer Service Representative
Rockville, MD
Full-time
Onsite
Entry Level
$18.39/hr - $24.03/hr
1+ years expCapital Bank, N.A. is a publicly traded company offering commercial and consumer banking services primarily in Maryland, DC, and Northern Virginia. The Customer Service Representative is responsible for servicing deposit accounts, ensuring customer satisfaction, and identifying opportunities to cross-sell products and services.
BankingCommercial LendingFinanceFinancial Services
Responsibilities
Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations
Ensure a high level of customer satisfaction through the delivery of superior service
Conduct all tasks following established bank policies and procedures
Identify opportunities to cross-sell additional products and services to existing customers
Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services
Actively support all marketing campaigns
Participate in outbound calling activities
Qualification
Required
One year of college education or equivalent work experience
One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union
Detail oriented
Commitment to the delivery of superior customer service
Ability to work successfully with a wide variety of people in a team environment
Ability to solve problems and use sound judgement
Strong interest in building a career in the Financial Services Industry
Willingness to work at other locations when necessary
Microsoft office software suite (Word and Excel)
Excellent oral and written communication skills
Benefits
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
Generous Paid Time Off and Paid Holidays.
Company
Capital Bank, N.A.
Capital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$18.4M2020-12-10Debt Financing· $10M
2018-09-17IPO
2014-08-26Debt Financing· $5M
Leadership Team
Edward Barry
Chief Executive Officer, Member Board of Directors
Dominic Canuso
Chief Financial Officer
Recent News
Maryland Daily Record
2026-01-03
2025-12-31
Company data provided by crunchbase