Bluberi · 10 hours ago
Field Service Technician-Oklahoma/Kansas
Kansas, United States
Full-time
Onsite
Mid Level
4+ years expBluberi is an inventive company focused on delivering high-quality casino gaming experiences. They are seeking a Field Services Technician responsible for servicing gaming equipment and providing exceptional customer service while performing maintenance and repairs.
GamingPC GamesVideo Games
Responsibilities
Deliver the highest level of customer experience through effective communications and professional service interactions with bluberi customers
Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed
Install, setup, maintain and reconfigure gaming products
Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component
Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services
Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment
Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation
Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner
Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage
It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays
Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation
Perform other tasks and duties as assigned by the supervisor
Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices
Works closely with scheduling to understand upcoming customer equipment activities including; installations, conversions, removals or Preventative Maintenance. Manages all travel requirements necessary to support these scheduled events
Communicate effectively and efficiently with Bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application)
Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels
Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve bluberi’s collective service capabilities
Qualification
Required
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
Must possess Basic problem analysis and troubleshooting skills
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds
Must be able to sit and drive for prolonged periods of time
Demonstrate dexterity when working with tools and working with moving parts and electrical current
May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary
Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics
Must have a valid driver's license and be able to obtain CDL if necessary
Have basic written communication skills in the English language
Have basic verbal communications skills using the English language
Has basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations
High School Diploma/GED
4+ years of electronics, repair, field, or related industry experience Degree or certification in Gaming-related field highly preferred
Must be able to obtain licensing approval by tribal and/or state gaming regulators
Preferred
Familiarity with the casino gaming industry is considered a strong plus
Knowledge of programming languages such as Python and/or R for advanced data analysis
Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing
Excellent verbal and written communication skills for presenting findings and collaborating with both internal teams and external customers
High level of accuracy and attention to detail, especially when handling complex data and making recommendations
Prior experience in roles requiring client or customer interactions, especially in presenting data-driven insights
Company
Bluberi
Bluberi is a gaming company that develops digital platforms to optimize gaming services for the casino industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-07-11Acquired
Leadership Team
Andrew Burke
Chief Executive Officer
Recent News
2026-01-09
2025-10-06
2025-04-02
Company data provided by crunchbase